Transportation Accessibility Specialist

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** Make a Difference
** At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

As a
** Transportation Accessibility Specialist**, which will be titled as "Mobility Assessment Evaluator", helps ensure individuals with disabilities and older adults receive fair, accurate, and timely ADA paratransit eligibility determinations, while also supporting independence and appropriate use of fixed-route public transportation whenever possible.
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* Location:

In-Office Mon-Fri at 1347 W. Trenton Avenue Orange, CA 92867
**** Who This Role Is For:**
* ** Clinical or Rehabilitation Professional*** (OT, PT, COTA, rehab, healthcare-adjacent)
* You value objective functional assessment and defensible decision-making
* You want to apply clinical judgment outside traditional care settings
* You’re interested in systems-level impact and community accessibility
* ** Social Services or Human Services Professional*** (Social services, disability services, case management, advocacy)
* You thrive in people-centered, equity-driven work
* You bring strong interviewing, listening, and observational skills
* You are comfortable working within structured eligibility and regulatory frameworks
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* What you’ll do:

*** Assess & Determine Transportation Access  + Conduct in-person interviews and functional assessments with applicants  + Review ADA paratransit applications, intake forms, and professional verification materials  + Determine required functional assessments and evaluate results  + Apply observations and assessment findings to ADA eligibility determinations  + Assess applicants’ ability to independently use fixed-route public transportation  + Make final eligibility determinations in compliance with ADA regulations and contract standards
* Conduct Functional Assessments  + Assessments may include:
- Outdoor and indoor physical functional assessments    - Cognitive and observational assessments (e.g., FACTS, MMSE)    - Standardized tools administered according to established protocols
* Document, Communicate & Defend Decisions  + Produce timely, accurate written eligibility determinations within ADA-mandated time frames  + Maintain complete documentation supporting eligibility decisions and appeals  + Enter and manage applicant data in Client systems (including Trapeze)  + Participate in appeals processes by clearly articulating decision rationale  + Provide additional written documentation to Clients upon request
* Collaborate & Improve  + Partner with MTM leadership and Client teams to identify process improvement opportunities  + Participate in staff meetings, trainings, and Client collaboration sessions  + Support community outreach and education initiatives as needed  + Maintain HIPAA compliance and confidentiality at all times
* Deliver High-Quality Human Service  + Build rapport with applicants, caregivers, and support staff  + Communicate respectfully, clearly, and compassionately with diverse populations  + Maintain a positive, professional presence in all interactions
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* What you’ll need:

***** Experience, Education &

Certifications:

**** Bachelor’s degree in Social Services, Rehabilitation, Healthcare, or a related field (OR equivalent experience and specialized certifications as allowed by contract)
* 3+ years of professional experience working with individuals with disabilities and/or older adults
* Experience conducting interviews, assessments, or functional evaluations
* Experience documenting decisions within regulated or compliance-driven programs
* Experience with ADA programs, eligibility determination, &/or public benefits
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* Skills:

**** Strong interviewing, assessment, and observational skills
* Knowledge of or ability to develop expertise in ADA complementary paratransit eligibility regulations
* Ability to administer standardized evaluation tools…