IT Project Manager

The qualified candidate will serve as a primary liaison to key program stakeholders, including business partners across Collections, Operations, and Information Systems. This role is responsible for defining, interpreting, and documenting complex business requirements, processes, and interdependencies. The individual will act as a primary consultant throughout the full project lifecycle, partnering closely with all impacted teams. Additionally, the role will lead and coordinate multi-site IT operational initiatives such as imaging migrations, office closures, data conversions, and cross-functional efforts involving operations, infrastructure, application teams, and external vendors.

• Assist in prioritization and resolution of issues during testing phases using structured change management discipline
• Create project plans, maintain timelines, coordinate meetings, prepare agendas and minutes, provide status reports and facilitate communication amongst all levels within the organization
• Preparation of Senior Leader presentations and communications
• Develop action plans for development, implementation and testing of application adjustments and improvements
• Work with business owners and requestors to document detailed business requirements and develop a Statement of Work (SOW) to ensure alignment with the business unit
• Attend project meetings and capture minutes of decisions, issues, and action items
• Assess gaps between the current system capabilities and the requirements to determine if enhancements to applications are necessary
• Design and present solutions to fill gaps and execute on the solution projects
• Manage project documentation within Microsoft Project including status reporting, meeting minutes, risks, issues, action items, and other communications and document deliverables
• Communicate with the project team to get status and update project plans
• Work with project stakeholders to ensure requirements are being met
• Recommend solutions to issues and business problems
• Communicate with audiences and SMEs (Subject Matter Experts) at all levels of management to provide project results and solutions
• Lead and direct vendor relationships to document, test and implement process improvements and technology integration projects

• Bachelor's Degree from a 4 year college or university required
• 3+ years of experience as a Project Manager and/or Business Analyst
• PMI Certification a plus
• Intermediate knowledge of Microsoft Project and knowledge Microsoft Project server
• Working knowledge of Project Management terminology, processes and methods