Sr. Desktop Technician

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is looking for a Sr. Desktop Technician to support us in Orange, CA.

We offer great benefits and everyone has a stake in our success.

• Pay Rate DOE, W2 per hour
• Onsite
• First shift
  - Monday – Thursday from 7:30 am to 5:30 pm and every other Friday from 7:30 am to 4:30 pm
• Medical benefits
• Paid vacation
• Paid holidays

• Desktops have been standardized on Windows 11 and are primarily HP Elite Desk small form factor desktops and Microsoft Surface laptops.
• The Client uses Quest KACE Systems Management Appliance (SMA) for tracking tickets, collecting hardware and software inventory, asset management, and software deployment.
• The Client uses Solar Winds Dameware for remote support of PCs.

• Perform on-site systems support for all Client end-user devices.
• Coordinate required service delivery with departments so that there is minimal disruption of ongoing production operations at Client’s location.
• Be primary point of contact for end-to-end management of issues, including coordination with third party vendors.
• Diagnose and resolve software problems and conflicts.
• Coordinate the resolution of printer problems with Client contracted printer maintenance vendor.
• Coordinate requests for audio/visual equipment assistance within Client’s departments and conference rooms.
• Resolve PC connectivity issues consisting of log-in, file access, and printing.
• After resolution of problem, test for full functionality, connectivity, and access to servers and printers.
• Backup and restore user data on desktops and laptops before repairs, to the greatest extent possible.
• Conduct ongoing analysis of equipment maintenance and call history to track service trends.
• Collect and report on performance data per SLA requirements.

• Coordinate with the user the date and time of arrival for IMAC services.
• Unpack, assemble, and install; test system connectivity, functionality, and operability, and provide high-level orientation to users.
• Move and reinstall user data files in accordance with IMAC policy.
• Decommission old equipment if designated by Client.
• Update the asset management system.
• Inform users of service activities performed.
• Disconnect a system at one location, reconnect it at another location, and test connectivity and proper operation, or move disconnected system to a specified storage area.
• Re-configure moved system, for example, IP address, subnet mask, gateway settings, DNS server addresses, server name/address, and verify standard mapped drive configurations and network printers.
• Test hardware and software configuration, connections to standard mapped drives, and print a test page to a local or network printer, if applicable.
• At completion of IMAC, provide brief overview/training on new or modified hardware and software.
• Conduct asset validation, consisting of user profile updates, device asset tag check, and model and serial number check.
• Maintain process for disposal of equipment and/or return of leased equipment.
• Coordinate with other IT technical support groups (Applications, Server, Network) for IMAC activities.
• Confirm that user data is backed up before proceeding with IMAC, to the greatest extent possible.
• Ensure device is fully operation for user.
• Collect and report on performance data per SLA requirements.

• Update and maintain the Client’s asset tracking system (Client uses Quest KACE Systems Management Appliance and Microsoft InTune).
• Maintain the inventory database with descriptions, characteristics, logistics, and warranty information for all Client-owned…