Desktop Support Technician
Listed on 2026-06-24
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IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Systems Administrator
This is currently a contract until September 1, 2026! Standard hours M-F
Must be open to any of the following shifts:
Day - 6:30am-3pm PST Monday-Friday (will only apply to the last 3 weeks of the project)
Swing - 2:30pm-11pm PST Saturday-Wednesday (will only apply to the last 3 weeks of the project)
Required Skills & Experience- 4+ years of experience in an on-site, hands‑on Tier II IT Help Desk / Desktop Support / Field Services role
- 4+ years supporting a Windows enterprise environment
- 4+ years using an enterprise ticketing system
- Active Directory experience (user account support, login troubleshooting)
- Flu shot compliance and willingness to wear a mask during flu season (as required)
- Ability to meet physical demands outlined below
- Strong written and verbal communication skills; customer-service mindset
The Desktop Support Technician will provide hands‑on, on-site support for an Active Directory (AD) and Microsoft 365 (M365) domain migration effort. This role is part of a Command Center / cutover support model, ensuring end users (including clinical staff) receive immediate assistance during migration waves.
The technician will troubleshoot login/authentication issues, device access problems, application sign‑in nuances (old vs. new credentials), and mobile device re‑enrollment workflows. The ideal candidate is calm under pressure, highly customer-focused, and comfortable providing support in a hospital environment while following evolving documentation and escalation paths.
Key Responsibilities- Provide Tier II on‑site desktop support during AD/M365 migration waves and command center operations
- Troubleshoot post‑migration login issues (slow/failing sign‑in, credential mismatches, profile/access issues)
- Support M365 access issues (Outlook, Teams, One Drive) and application authentication problems
- Assist users with mobile device management (MDM) / phone re‑enrollment as required by migration
- Document work clearly in the ticketing system; follow triage workflows and escalation procedures
- Coordinate with internal teams for complex issues and ensure ownership through resolution
- Maintain professionalism and situational awareness while supporting clinical workflows
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