Information Systems Analyst - Client Services

Who We Are

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed acute care hospital in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region.

Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and qua ternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high‑risk perinatal/neonatal program and American College of Surgeons‑verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center.

UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit (Use the "Apply for this Job" box below)..

This position supports the planning, coordination, and execution of small to very large‑scale technology deployments for healthcare facilities, from small department moves to multi‑story hospitals. This role installs and configures end‑user devices, reviews technical drawings, and provides guidance to ensure IT requirements and standards are met. The position partners with IT teams, vendors, and project managers to deliver reliable, timely solutions that support clinical and business operations.

• Strong analytical and organizational skills, with the ability to manage multiple concurrent tasks and shifting priorities.
• Must be willing and able to work occasional weekends and evenings as needed.
• Moderate understanding of various IT technologies including VDI, MECM (formerly SCCM), Microsoft Windows, Networking, Active Directory, Intune, DNS, and MDM.
• Moderate understanding of networking and the ability to troubleshoot common networking issues.
• Moderate understanding of mobile operating systems.
• Moderate knowledge of the Microsoft 365 Suite and firm understanding of Outlook and Teams.
• Firm understanding of the latest Windows operating system.
• Familiarity with systems integration such as nurse call, security cameras, access control, and patient monitoring.
• Excellent written and verbal communication skills for effective customer service, documentation, and communication.
• Demonstrated ability to coordinate with multiple stakeholders (IT teams, clinical staff, vendors, construction teams, Planning Administration, and occasionally with leadership).
• Bachelor's Degree in Computer Science or related field and/or combination of education and equivalent work experience.
• Ability to work with minimal oversight against a scheduled project plan.
• Ability to work in a group to complete complex projects with strict timelines.
• Ability to travel between sites and work on‑site during key deployment phases.
• Ability to lead technical meetings and translate between technical and non‑technical stakeholders.
• 3‑5 years desktop technician experience deploying and troubleshooting IT related hardware in larger enterprise environments.

• Strong understanding of healthcare IT systems, including EMR/EHR, clinical applications, and device connectivity.
• Project Management Professional (PMP) or equivalent certification.
• Moderate understanding of clinical systems and workflows such as patient registration, patient accounting, EMR/EHR workflows, EMR printing and various print devices such as Zebra, Intermec, and Honeywell.
• ITILv4 Foundation or greater and/or other IT service management frameworks.
• Experience with Visio, Adobe, Bluebeam, Xyicon, or other space planning software BIM tools for IT planning in construction environments.
• Experience coordinating desktop deployments and other IT projects with construction constraints in healthcare environments, from initial planning through go‑live.
• 3‑5 years of experience working with coordinating IT projects of varying complexity, preferably in healthcare…