IT Services Field Supervisor
Job in
Orange, Orange County, California, 92613, USA
Listed on 2026-08-02
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-02
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
- Provide efficient, timely, and well-documented technical support across a variety of service requests and support tickets.
- Serve as a primary escalation point for complex Field Service issues.
- Build strong relationships with clients, vendors, and internal stakeholders to deliver exceptional customer service.
- Mentor, coach, and support team members through advanced troubleshooting and technical escalations.
- Coordinate desktop deployments, planning, scheduling, and implementation activities.
- Ensure all service tickets and tasks are properly documented and meet established service-level agreements (SLAs).
- Review and maintain accurate time entries for both personal and team-assigned work.
- Drive accountability and effective utilization of the ticketing system.
- Lead daily team operations and coordinate field service activities.
- Foster a culture of customer service excellence, continuous improvement, and professional growth.
- Proven experience in IT support, network administration, managed services, or a related technical field.
- Previous leadership, supervisory, or team coordination experience preferred.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences.
- Experience managing technical projects and coordinating work across multiple team members.
- Familiarity with IT infrastructure, ticketing systems, remote support tools, and CRM platforms.
- Proficiency with Microsoft Office Suite.
Demonstrates expertise in IT support and network administration, with strong capabilities in troubleshooting, project management, and customer service excellence. Proven ability to mentor team members and coordinate technical operations effectively.
Highest-signal resume keywords- IT Support Experience
- Network Administration
- Troubleshooting Skills
- Project Management
- Customer Service Excellence
- Technical Support
- Analytical Skills
- Problem-Solving Skills
- Documentation
- Service-Level Agreements (SLAs)
- Verbal Communication
- Written Communication
- Mentoring
- Coaching
- Team Coordination
- Field Service
- Managed Services
- IT Infrastructure
- Customer Service
- Continuous Improvement
- Ticketing Systems
- Remote Support Tools
- CRM Platforms
- Microsoft Office Suite
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