Director of Operations and Expansion

Summary

The Director of Operations & Expansion will play a pivotal role in shaping and executing the company’s operational strategy. This individual will be responsible for overseeing optimizing organizational processes, ensuring operational consistency across all locations, and assisting expansion refresh initiatives as they arise. The ideal candidate is a hands-on leader with strong strategic acumen—someone who leads in the field, demonstrating a commitment to excellence, accountability, and continuous improvement.

Monday to Friday from 07:00 AM to 05:30 PM, 2 Saturday(s) a month from 07:00 AM to 01:00 PM

Director

Full-time

This salaried, exempt position pays from $120,000 to $160,000 per year. The estimated annual pay for new hires generally ranges from $120,000 to $160,000 or more, depending on experience, education level and annual bonuses.

• Develop, implement, and refine scalable systems and processes to support growth.
• Oversee space planning and resource allocation to maximize operational efficiency.
• Ensure excellence in fulfillment operation, including pick, pack, ship, and delivery processes, with an unwavering focus on safety, accuracy, speed, inventory and operational discipline.
• Establish and maintain operational standards, ensuring consistency and quality across all sites.
• Serve as a visible and engaged leader, fostering a culture of collaboration, trust, and accountability.
• Mentor, coach, and develop management teams to enhance leadership capability at all levels.
• Collaborate with cross-functional partners to align operational goals with company strategy.
• Lead the planning and execution of operational refresh/expansion strategies across multiple regions.
• Travel as needed to operational sites to provide on-the-ground leadership and support.
• Uphold the organization’s values of humility, honesty, and integrity in all interactions.

• Bachelor’s degree with 8+ years of progressive leadership experience in operations, expansion, or multi-site management.
• Proven track record of scaling operational functions in a complex or high-growth environment.
• Strong organizational, analytical, and strategic thinking skills.
• Exceptional interpersonal and communication abilities, with a people-first leadership approach.
• Demonstrated ability to lead by example and influence at all organizational levels.
• Competitive compensation and benefits package.
• Opportunities to shape the future of a growing organization.
• A leadership culture built on trust, transparency, and respect.
• Professional growth and advancement opportunities.
• A dynamic environment where leadership is demonstrated, not just delegated.
• Willingness and ability to travel as needed. 25-30%

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently sits and may occasionally stand or walk.
• The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.

MSI offers a comprehensive benefits package that includes:

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests

Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains…