Senior Principal, GTM - Customer Experience

This is not a traditional sales role. It’s for someone who can connect dots across capabilities, industries, and ideas to unlock new ways of creating value through Customer Experience (CX).

As part of Slalom’s Go-To-Market team for Customer Experience, you’ll shape and scale how we bring CX to market, helping propel our growth trajectory and how clients experience the full power of what we offer. You operate at the intersection of strategy, storytelling, and execution: developing pipeline, leading complex pursuits, and building lasting customer relationships.

As CX Senior Principal, you will balance your time between selling customer experience work at some of our largest clients and leading some of our most challenging engagements. You love to sell, but you’re more than that. You’re also accountable for outcomes. From shaping early‑stage opportunities and facilitating ideation sessions to leading large‑scale RFP responses, you navigate the full business development lifecycle with confidence and curiosity and stay engaged to ensure what was promised is delivered.

Success in this role looks like building a high‑quality pipeline, closing transformational CX deals, and delivering measurable client impact while contributing your expertise in growing Slalom’s CX offerings.

You will be dedicated to supporting Slalom’s Pacific Southwest market comprised of Las Vegas, Los Angeles, Orange County, Phoenix, and San Diego. You will be a core member of the team that drives growth, innovation, and business impact. This is an ideal role for someone who thrives in strategic account development, understands the dynamics of large‑scale enterprise companies, and excels at orchestrating cross‑functional teams to deliver results.

This role requires living within commuting distance of one of our PSW offices.

At Slalom we solve our clients’ challenges by creating experience strategies, products, and operating model solutions for clients who are ready to accelerate growth and strategic transformation. We're passionate about innovative customer experiences, compelled by their potential as we help create the digital products, experiences, and experience‑driven organizations that enable true change. We’re thrilled by the opportunity to build the future we want to see, with anyone willing to join us.

Our Slalom Customer Experience team is a group of diverse individuals who happen to be world‑class multidisciplinary designers and strategists. Together, we operate with a shared passion for designing and building experience solutions with great clients.

As CX Senior Principal, you will balance your time between selling customer experience work at some of our largest clients and leading some of our most challenging engagements.

• Work alongside account teams and other capabilities to sell transformational customer experience solutions at our clients by telling compelling stories and demonstrating the value of our work
• Establish lasting, trusted, relationships with clients
• Co‑lead customer experience projects and work streams, alongside other capability leaders
• Empower our team to deliver high‑quality solutions by enabling best in class skills and leveraging new technologies
• Provide customer strategy expertise in new project pursuits alongside a skilled pursuit team

Senior Principals in Customer Experience bring not only an expert level of strategy and leadership, but also a keen sense for the needs of team members and project stakeholders. You have a proven track record of defining, designing, and delivering complex, large‑scale modern strategies, products, and organizations with multiple teams.

In addition, you’ll leverage your experience in project proposals, contract creation, and business operations. You’ll bring your passion for designing product and experience solutions with state‑of‑the‑art techniques and technologies to tackle challenging situations and solve complex problems. Showing your ability to mentor others and engage with clients across all levels will be your path to success in leading teams at Slalom and driving maximum value for our customers.

Our Customer Experience…