General Manager - Home Services

Position:
General Manager

Employment Type:

Full-Time | Exempt

The General Manager is the senior operating leader responsible for full P&L ownership, operational execution, team leadership, and growth strategy for a residential home services business operating within a larger growth platform.

This role blends hands‑on operational oversight with financial accountability and strategic planning.

Operations & Service Delivery

Lead installation, service, repair, dispatch, and scheduling functions

Oversee warehousing, inventory, fleet, tools, and asset utilization

Ensure execution of safety, quality, and customer experience standards

Improve workflows, SOPs, and operational dashboards

Remove bottlenecks and drive field productivity

Own full P&L performance

Develop and manage budgets and forecasts

Monitor job costing, gross margins, labor efficiency, and overhead

Drive pricing discipline and cost controls

Analyze KPIs and operating performance

Partner with sales to improve close rates and revenue performance

Support customer and channel relationships

Contribute to market expansion initiatives

Recruit, develop, and retain managers and field teams

Establish performance metrics and accountability

Lead performance reviews and coaching

Foster a culture of safety and operational excellence

Compliance & Risk

Ensure compliance with safety and regulatory requirements

Maintain safety programs and training standards

Oversee insurance and risk management practices

Required

7+ years leadership in home services, construction, or field operations

Proven P&L ownership

Strong financial and operational acumen

Experience leading managers and scaling teams

Strong decision‑making and communication skills

Preferred

Experience in residential trades

Experience in growth‑oriented or investor‑backed environments

Experience with field service management software

Competitive compensation commensurate with experience. Incentive compensation and long‑term upside available.