Shift Lead Barista

Pay Rate: $22 - $23 per hour

Location:

Report to:
Store Manager Position:
Shift LeadCHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,500 locations globally.

We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit.

The Modern Tea Movement starts with you. At CHAGEE, we're connecting the world through modern tea — making friends, pouring tea, and building careers along the way. Join a team rooted in tradition, fueled by purpose, and scaling a global movement across North America.

Benefits:

Hourly rate of $22 - $23 per hour depending on experience

Tip eligible!401k with company match (Full-time and part-time employees)
Medical Benefits for full-time employees - 90% covered for full-time employees and 70% for dependents

Vision & Dental benefits for full-time employees- 100% covered for full-time employees

Paid training

Free Tea per shift

In this Shift Lead role, you will:

Daily Duties:

Support baristas with hands-on drink preparation, especially during (but not limited to) peak hours

Manage the POS with cash handling and credit card transactions

Demonstrate an excellent level of customer service

Handle customer feedback with sincerity and professionalism

Lead by example by upholding company values and promoting a positive team culture

Assist managers in assigning barista staff tasks and delegation of duties per shift as needed

Aid with opening and/or closing store procedures and protocols

Leadership and Training:

Support the Store Manager and Assistant Store Manager in ensuring the team is able to deliver high-quality and excellent customer service

Support store and assistant managers with coaching for skill with baristas by conducting On-Job-Training (OJT)
Participate and complete company trainings when necessary

Practice a high standard for hospitality and our mission to "make friends through tea"Assist in addressing customer complaints and de-escalation solutions

Will not be responsible for creation of schedules but may need to aid with call-off coverage as needed

Store Sales Performance:

Have some awareness of sales performance and assist operations where needed

Assist in marketing & promotion activities

Inventory Management:

Ensure store inventory is arranged and managed properly

Help to forecast inventory usage and delivery

Support management with ordering and receiving inventory as needed

Experience and Skills You Will Need:

Be a passionate tea lover

Barista experience: 1+ years (preferred)
Leadership experience: 1+ years (preferred)
Food Handling Certificate Needed (Company can assist)
Have excellent verbal and written communications skills

Fun personality that can add to the CHAGEE culture

Be a fast learner and enjoy working in a fast-paced environment

Work well as part of a team with strong work ethic

Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Ability to travel to other store locations or training facilities within a 20 mile radius on an as needed basis

Be willing to learn other responsibilities and ad-hoc assignments

Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals

Essential

Physical Requirements:

Position requires prolonged periods of standing and/or walking

May involve reaching, crouching, kneeling and stooping

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, and POS equipment

Frequently lift/move up to 25lbsShifts and Availability:

Morning/Day Shift Afternoon Shift Night/Evening Shift Weekends Don 't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate American tea enthusiasts. Apply now and be part of something truly extraordinary!

CHAGEE is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.
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