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Post-Closing Manager

American Advisors Group (AAG) is the nation's leader in reverse mortgage lending, licensed to operate in 48 states. The company, founded in 2004 by CEO Reza Jahangiri, is headquartered in Orange, CA. We are dedicated to helping American seniors leverage their home equity as an asset to help fund retirement. AAG holds an A+ rating by the Better Business Bureau, has a 96% customer satisfaction rating and is a member of the National Reverse Mortgage Lenders Association (NRMLA).

We are looking for an ambitious and driven individual to grow with us. We operate in a fast-paced, dynamic environment where everyone on the team "comes to win"-- our work atmosphere is highly entrepreneurial. AAGs success stems from our unique core values that are inherent in every employee:
Caring for our customers and treating them with the dignity and respect in which they deserve. Driven to provide superior customer service. Ethical in how we conduct our work, every day. AAG rewards hard work, promotes from within, supports career development and fosters a fun and friendly work environment.

Reporting to the Director of Post-Closing, manage the day-to-day operations in assigned Post-Closing areas including, yet not limited to: HUD Insuring, Post-Closing Loan Resolution and Quality Assurance, Correspondent Purchasing departments, collateral management and shipping, MERS registration, reconciliation and audits, document audits and corrections.

Duties & Responsibilities:

• Manage all employees, including time, attendance, reviews, and performance.
• Ensure all loans are reviewed and/or prepared for shipment in accordance within defined service level agreements, defined business policies and investor guidelines.
• Ensures Post-Closing teams maintain appropriate turn times and service levels relative to post-closing documentation, FHA HUD Insuring, final HUDs, responses to internal business units, customers, investors and/or agencies.
• Serves as subject matter expert, for the teams, on HUD guidelines, document delivery requirements, and all relative post-closing functions.
• Completes compliance audits as needed.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Develops, implements, and analyzes a variety of reports to measure department performance, as well as the performance of fulfillment operations.
• Develop and implement policies and procedures for the department.
• Works with other department managers to streamline and promote changes to existing policies and procedures in an effort to promote best practices and enhance productivity.
• Direct team lead(s), and team members, on a day to day basis; independently making personnel decisions and assigning work.
• Proactively takes initiative and is a positive example for others to emulate.
• Administer training, coaching, and corrective measures to team members that promotes the attainment of goals and continuous improvement.
• Analyze, suggest, develop and implement procedural change to improve efficiency and productivity.
• Develop and maintain effective reports to track inventory, production, and quality.

Qualifications:

• 5+ years of management experience managing multiple teams and diverse tasks/operations.
• 3+ years of Mortgage Operations/Post Closing Mortgage/Title Operations.
• Reverse Mortgage experience highly preferred but not required.
• Thorough knowledge of investor pool certification as it pertains to documentation requirements, document custodian requirements, and trailing final docs.
• Comprehensive understanding of FHA Connection, HUD Insuring practices and FHA guidelines.
• Superior interpersonal and communication skills.
• Proficient in Microsoft applications to include;
  Word, Excel, Outlook.
• In-depth understanding of the MERS process and system.
• Effective management and leadership abilities (workflow and employees).
• Demonstrated ability to promote a positive team work environment.
• Demonstrated initiative and change management ability.
• Ability to use independent judgment to achieve assigned objectives and goals while operating within corporate and departmental policy guidelines.
• Reasoning ability to define problems, collect data, establish facts and draw valid conclusions.
• Technically proficient; ability to effectively work in origination systems and Microsoft Excel.