Assistant Manager PT

ABOUT OUR COMPANY

At Lids Sports Group, we don't just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in over 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan‑driven products and unforgettable retail experiences.

Assistant Store Managers are the heart and soul of the Lids brand. They foster passion for sporting and fashion goods, meet customer needs, and ensure every area of the store is engaged. They are accountable for the store’s performance, create a fun and inclusive environment for the team, and deliver exceptional customer service by offering expertise on Lids products and services.

• Act as Manager on duty for scheduling, customer complaints, etc. when Store Manager is not present.
• Manage store associates through LIDS Training Programs, goal setting for sales and tasks, and regular follow‑up when Store Manager is not present.
• Administer progressive discipline steps including verbal and written warnings.
• Engage team members by creating a fun and productive environment, helping them understand how their work supports company objectives and store success.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
• Responsible for scheduling and staffing the store, including calling associates during unexpected peaks.
• Participate in LIDS Training Programs, adhere to set goals, and provide regular follow‑up.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage a direct compliance of established company policies, procedures, and guidelines, including safekeeping of company inventory, funds and property.
• Perform other duties as assigned.

• Lead, execute and assist Lids selling strategy to achieve KPIs and sales targets while delivering exceptional customer service.
• Resolve customer feedback and address issues promptly, including escalations and urgent requests.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in‑store offers when available.
• Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.

• Execute company‑level directives, promotions, and initiatives (e.g. from Lids HQ).
• Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment (MPOS, Lids Custom, etc.) by daily audits, verifying functionality, facilitating updates, and ordering repairs as needed.
• Maintain store facilities, supplies, and services through service requests, maintenance or repair needs, and replenishment of supplies.
• Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
• Prepare the store for inventory audits and support audits as needed to confirm inventory accuracy.
• Open and close the store as required following the procedures per the Operations P&P Manual.

• Protect Company assets within LIDS Retail policy guidelines.
• Assist in preparation of store work schedules that provide proper coverage and adhere to wage control guidelines.
• Manage store inventory accurately by receiving, transferring, completing price changes, and conducting product counts.
• Strategically organize the backroom to maximize efficiency.
• Execute optimal layout and visual merchandising strategy, including managing window activations, hardware flips, mannequin flips, and weekly merchandise changes.
• Maintain the look and feel of the store through day‑to‑day VM and store actions, including product recovery, restock, destock, or minor VM changes.
• Execute special pricing signage and promotional presentations during operating hours to align with the overall product sell‑through strategy.

• Established ability to produce sales results…