Luxury Sales Associate Omni-Channel

Selling Associate-() Description

Neiman Marcus Group is a relationship business that leads with love in everything we dofor our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.

Your Role

The Sales Associate is responsible for driving sales, establishing and maintaining customer relationships by delivering superior customer service. The Sales Associate assists in the merchandising and maintenance of the floor and corresponding stockroom area. This position reports directly to the Assistant Store Manager or Assistant Store Manager, Merchandising.

What You'll Do

• Assist customers in a timely, efficient and courteous manner delivering superior customer service. Utilize suggestive selling techniques
• Assist with merchandise selection and merchandise returns
• Handle each register transaction professionally and in a friendly manner
• Fulfill phone and online orders to support the omni-channel customer experience
• Knowledge of the sales floor and product. Able to articulate advantages, benefits and/or fits of various vendors
• Utilize available tools to foster individual and store sales: clientele books, clientele call campaigns, and Sales Associate Email
• Move and flow merchandise autonomously. Maintain the floor according to company directed standards. Maintain department area by size/vendor/silhouette/color/price and discount
• Professionally handle phone calls and any customer service issues
• Follow policies and procedures for markdowns, re-ticketing, sensoring, and inventory control
• Timely set up and signage of promotional events
• Aware of inventory issues
• Identify and reduce shrink in department
• Assist store team with preparation and execution of annual inventory
• Perform other duties as required

What You Bring

• Sales Associates must be willing to work a flexible schedule based on business need including evenings, weekends and holidays.
• Retail experience preferred
• Excellent communication skills and be multitask oriented
• Strong organizational and problem solving skills
• Requires the ability to perform general math computations
• Possess basic computer skills, ability to use cash register
• Ability to operate photographic and video equipment
• Capable of performing some lifting of up to 25 pounds

Primary Location

Job

Job Posting

Overtime Status