Specialist, Retail Cheese

Overview

At KeHE, we’re obsessed with creating solutions, unboxing potential, and serving others - and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we’re committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you’ll be embarking on a career that’s moving forward. When you join KeHE, you’re becoming part of a team that is a force for good.

• Flexible and health spending accounts (FSA/HSA)
• Supplemental life insurance
• 401(k)
• Paid time off
• Short term & long term disability coverage (STD/LTD)
• Employee stock ownership (ESOP)
• Holiday pay for company designated holidays

• Employment Type:
  
  Full-time
• Shift Days:
  Not specified
• Shift Time:
  Not specified
• Benefits after 30 days
• Health/Rx, Dental, Vision

The KeHE Retail Cheese Specialist supports onsite customer employees with the initial establishment and continued support of an internal cheese shop. This includes ordering products for initial setup and product display, transmitting orders for delivery to the store, and setting up display cases by cutting, wrapping, pricing and merchandising products. The Retail Cheese Specialist provides customer support to store patrons and makes recommendations for cheese pairings, portions and other food accompaniments while providing training and instruction to customer employees on all cheese monger activities.

• Present, sell, and execute all promotional activity to maximize sales and achieve minimal residual quantities. Assist in planning and execution of all display programs as designated and developed by the customer, both at store level and corporate headquarter level.
• Educate the customer on store needs based on trends.
• Support stocking of back stock in cheese and deli and review recommended order writing.
• Deliver exceptional customer service when communicating with store management, personnel and the public; adhere to customer policies and procedures in KeHE's standards.
• Refill, reset and merchandise cheese products for display and placement to attract sales; rewrap and package cheese products as needed.
• Provide instruction to customer personnel in all cheese monger activities.
• Provide sales support and training to customer sales teams; assist clients with product recommendations and pairing suggestions based on cheese knowledge.
• Comply with established health, sanitation, and safety policies, procedures and guidelines.
• Handle knives and cutters to resize cheese products for repackaging or trimming for appearance.
• Inspect products for quality using visual and olfactory senses.
• Transport products using carts, U-boats, L-boats, or pallet jack.
• Communicate with KeHE personnel and Account Executives regarding product discrepancies, merchandising needs and customer requirements.
• Plan and carry out daily schedules according to assigned customer locations; travel within the territory and manage timelines to meet KeHE standards.
• Unbox vendor goods and disassemble boxes for recycling.
• Operate field-based electronic equipment for communications and use mobile devices for timekeeping and coordination.
• Operate a motor vehicle to travel to and from customer locations within the territory.
• Attend required trainings and meetings to meet customer and KeHE standards.
• Create and transmit orders for product replenishment and related paperwork in a timely manner; verify transmission accuracy with KeHE personnel.
• Apply knowledge of product and temperature-sensitive protocols when transporting cheese products (cold chain).

• Maintain a clean personal work environment.
• Other duties may be assigned to fulfill company objectives and/or job duties and requirements may change to meet business needs.

Knowledge, Skills & Abilities: Proficiency in written and spoken English and basic math skills. High school diploma or equivalent. Basic Microsoft Office skills (Excel, Word, Outlook, PowerPoint). Siebel literacy within 90 days of hire. Minimum two years of experience in service deli knowledge…