Assoc Inside Sales Rep

Job Overview

The Inside Sales Representative serves as the front line to our external Customer base. The primary responsibility is to provide professional, timely and complete sales service to an assigned Customer base. They provide Customer‑specific sales building solutions by leveraging Customer Relationship Management (CRM) insights, creating rapport, and effectively translating product features into benefits. The role requires a strong desire to serve, excellent communication, the ability to unlock and understand business needs, translate product features into benefits, overcome objections, and resolve Customer inquiries and issues.

This is a full‑time position working 1st shift, Monday through Friday.

• Plan and execute scheduled outbound telephone sales calls according to KDP processes and standards for an assigned Customer base.
• Monitor and evaluate assigned Customer call frequencies versus order rates and suggest adjustments to the Supervisor when appropriate.
• Receive inbound telephone calls, email, e‑commerce, and fax sales orders. Provide Customers with post‑order confirmation and follow‑up.
• Use historical sales data to create quality re‑orders. Upsell, present, and sell new items as part of each outbound or inbound Customer sales interaction.
• Create and maintain rapport and relationships with assigned Customers.
• Collect and record Customer Relationship Management (CRM) data. Leverage CRM insights and sales history to enhance Customer rapport and provide account‑specific sales solutions.
• Execute sales programs and initiatives and achieve assigned sales goals.
• Stay informed on KDP product facts and features. Be able to effectively translate product features into benefits and sales solutions for assigned Customers.
• Monitor and report lack of sales activity or other unusual Customer sales trends.
• Evaluate Customers’ Cold Drink Equipment (CDE) compliance and work with Customer on resolution when issues exist. Report issues to Supervisor.
• Perform efficient and accurate sales order entry.
• Ensure the accuracy of pricing and Customer Master Data.
• Provide other, non‑selling Customer Service support including responding to CDE service issues when raised during the sales call, receiving and transferring external Customer Service calls, and providing order delivery feedback when requested.
• Coordinate sales service with field‑based Business Development Representatives.

• Pay starting at $28.00 per hour.
• Benefits, subject to eligibility:
  Medical, Dental and Vision, Paid Time Off, 401(k) program with employer match, Child & Elder Care, Adoption Benefits, Paid Parental Leave, Fertility Benefits, Employee Resource Groups, Breast milk Shipping Services, Dependent Scholarship Program, Education Assistance, Employee Assistance Program, Personalized Wellness Platform and more!

• 1 year Customer Service, Sales, or Call Center experience in an office environment required.
• Microsoft Office experience with advanced functions of Outlook and Excel required.
• Prior experience with Margin Minder, SAP, or similar data collection/tracking systems preferred.
• Bilingual (English and Spanish) is a plus.

Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott’s®, A&W®, Peñafiel®, GHOST®, 7UP®, Snapple®, Clamato® and Core Hydration®.

Our global coffee business spans more than 100 markets and includes the leading Keurig® single‑serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet’s, L’OR and Jacobs, and other regional coffee leaders.

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances employment of its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.