Client Relations Specialist - Fast Track Freight Broker

Overview

C.H. Robinson is hiring an Associate Portfolio Executive to build and manage a customer portfolio while developing long‑term, trusted relationships. In this role, you will leverage AI‑powered tools to simplify quoting, planning, and scheduling—so you can focus on selling, problem‑solving, and growing revenue. You will operate with autonomy while being backed by the scale, technology, and credibility of a global supply chain leader.

Supported by structured onboarding, coaching, and recognition for results, you will have a clear path for accelerated career growth in a high‑performance environment. If you’re driven, entrepreneurial, and motivated by winning with customers, this role offers the chance to run your own business—with unmatched support behind you.

• Build and grow a portfolio of customers, strengthening relationships and uncovering needs to convert opportunities into active business.
• Re-engage dormant accounts and expand within existing customers to increase volume, revenue, and wallet share.
• Own day-to-day customer interactions by responding quickly to questions, managing exceptions and escalations, and resolving conflict professionally.
• Coordinate with carriers, suppliers, and internal partners to meet customer commitments and service expectations.
• Quote and price freight, applying negotiation skills, market insight, and customer buying patterns to execute pricing strategy.
• Plan, build, and execute shipments (with AI agent support) aligned to customer expectations.
• Identify account growth potential and cultivate transactional relationships into more committed, repeatable partnerships supported by business development resources.
• Use data, reporting, and market/customer updates to uncover service and growth opportunities and inform daily priorities.
• Improve how work gets done by adopting new tools/technology, identifying automation opportunities, and helping document and follow SOPs.
• Operate with urgency and a team-first mindset by supporting teammates’ customers when needed and contributing in daily/weekly stand-ups.

• High School Diploma or GED.
• Minimum 6 months Customer Engagement Experience internal or external
• Ability to travel up to 10%

• Bachelor's Degree from an accredited college or university.
• Attention to detail, accuracy, and problem-solving.
• Demonstrated negotiation, collaboration, and influencing skills.
• Proficient in Microsoft Office Suite of Programs.
• Values a diverse and inclusive work environment.

At C.H. Robinson we value in-person collaboration to fuel innovation and drive results. In this role you will engage with peers in-office four days a week, with one remote day as needed.

We offer potential for internal promotion within Sales, Global Forwarding, Operations, Account Management or other areas. We support professional development and opportunities to broaden your interests and strengths.

Compensation Range: $19.23 - $38.47 per hour

The base pay range displayed reflects the minimum and maximum base pay for this specific location. Individual pay is determined by job-related skills, experience, and education or training. Compensation details reflect base pay only and do not include additional variable compensation.

Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value diverse backgrounds and experiences within our company, our business relationships, and our communities. We’re committed to an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Your Health, Wealth and Self

• Three medical plans with prescription drug coverage and enhanced fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Life Insurance, Short-Term and Long-Term Disability
• Paid holidays and floating holidays for U.S. employees
• Flexible Time Off (FTO) and PTO options
• Paid parental leave and volunteer time off
• Charitable Giving Match Program
• 401(k) with company matching
• Employee Stock Purchase Plan
• Career development, networking, and team-building opportunities

Learn more about our benefits offerings on our Benefits & Wellbeing page.