Community Relations Specialist

• This is a remote, field-based position. The selected candidate must reside within the Orange County/Inland Empire area and regularly travel to Inland Regional Center, Regional Center of Orange County, and San Diego Regional Center.

• This is a remote, field-based position. The selected candidate must reside within the Orange County/Inland Empire area and regularly travel to Inland Regional Center, Regional Center of Orange County, and San Diego Regional Center.

The Community Relations Specialist is responsible for the generation of new referrals, outreach, and marketing support in an assigned territory. This outside sales position plays an essential role in the education of clients and their families/support systems (including Regional Center staff, etc) regarding the menu of support services offered by Aveanna. Responsible for driving revenue growth and working with location management to ensure profitability, this key contributor is expected to cultivate and foster a mature network of referrals throughout their assigned territory.

To meet these goals, the Community Relations Specialist is expected to spend more than 50% of their working time away from the company’s place of business (or their home), involved in outreach, selling activities and engaging referral sources.

• Frequent travel to assigned Regional Center(s) – greater than 50% of working time – to build, develop, and retain strong relationships with Regional Center staff and clients
• Attend and actively participate as Aveanna’s representative in offsite meetings, in-services, and other community events throughout the assigned Regional Center catchment area to build relationships, develop a referral pipeline, and promote brand recognition.
• Event/Project planning, budgeting, forecasting and execution as company representative at conferences, expos, resource fairs and other events throughout California (may include overnight travel)
• Present educational In-Services for Regional Center staff and other public audiences
• Plan and produce informational materials for events (conferences, expos, resource fairs, in-services)
• Formulate strategic community relations initiatives to increase brand recognition and market share within region
• Research and resolve sensitive inquiries and/or complaints from Regional Center staff, families, and clients
• Identify potential areas and service lines for growth
• Act as an Aveanna liaison to Regional Centers and other Community Based Organizations
• Assist with utilization management of referrals; including follow-up communication with referral sources and family
• Manage and collect feedback from referrals sources, clients, and community within assigned territory

• High School Diploma
• Exceptional organizational and communication skills
• Caring, positive, and empathetic attitude
• Ability to work as a team with others of various cultural and ethnic backgrounds
• Ability to effectively communicate with all levels within the organization
• Self-Starter
• Must possess a valid Driver License and driving record that meets company standards
• Proficient in Microsoft suite of products including Outlook, Word and Excel
• Bilingual (Spanish, Vietnamese or other language deemed needed by Aveanna)

• Employment experience in community-based or social services
• Knowledge of Regional Center systems
• Bachelor’s Degree in Business, Communication, Psychology or related field

• Must be able to always adhere to confidentiality standards and professional boundaries
• Must possess a strong sense of urgency and attention to detail
• Proven ability to work independently and within a team
• Demonstrated ability to prioritize multiple tasks to meet deadlines
• Demonstrated ability to interact in a…