Public Safety Ambassador

Overview

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs.

It's located in one of the world's safest and most economically vibrant communities and is Orange County's second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

To learn more about UC Irvine, visit (Use the "Apply for this Job" box below)..

The UC Irvine Police Department provides public safety and law enforcement services 24 hours a day, seven days a week, for the UCI Irvine campus and properties and the UCI Health Network, which includes UCI Health Orange, UCI Health Irvine, UCI Health Fountain Valley, UCI Health Lakewood, UCI Health Los Alamitos, UCI Health Placentia-Linda, and designated UCI Health clinics. The Police Department's Health Division uses a hybrid model that includes Police Officers, Public Safety Ambassadors, Public Safety Responders, Public Safety Supervisors, Security Supervisors, and other professional staff members who work together to safeguard the lives and property of the University and its patients, visitors, faculty, staff, and students at the various UCI sites.

Public Safety Responders are frequently the first contact the public may have when seeking assistance or requesting services at any UCI location. They provide information, directions, and general assistance, patrol and respond to calls for service at the various UCI properties, respond to emergencies like disturbances or medical crises, monitor suspicious activity, provide escorts, and assist with the de-escalation of violent situations.

In the Health setting, they are a direct patient-facing position often found in the emergency department and various clinical settings. They provide patient, visitor and staff escorts and essentially act as a security and safety presence within the healthcare facilities. Public Safety Responders assist in placing persons in restraints, write reports, and monitor patients as needed. They also staff and monitor security systems, including cameras, monitors and alarms.

Public Safety Responders are expected to conduct themselves professionally and ethically while enforcing UCI and UCI Health policies and procedures. Duties may include working assigned posts, conducting foot, bike, and vehicle patrols, providing excellent customer service to patients, visitors, students, faculty and staff, performing visitor control, de-escalating and intervening in combative situations, staffing the Public Safety Operations Center (PSOC) and providing real-time intelligence through alarms, radios, cameras, and direct observation to the Health Division.

Responders may also perform other duties as assigned.

Responsibilities

As a member of the UC Irvine Police Department, the Public Safety Ambassador assists in monitoring, observing, and reporting public safety concerns and conditions. The essential functions listed below are not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties that may be assigned to this position if such duties reasonably relate to the position.

Qualifications

Required:

* Ability to work variable shifts, including evenings, nights, weekends, and holidays

* The ability to read, write, and speak proper English.

* Must be able to conduct sustained foot patrols and/or extended stationary (standing/sitting) post assignments

* Successfully complete the International Association for Healthcare Security and Safety basic certification within the initial six months of employment and maintain certification throughout employment.

* Ability to monitor and effectively operate video surveillance systems following initial training.

* Must display exceptional customer service and communication skills.

* Must have a valid CA Driver's License and participate in the DMV Pull-Notice Program Required

* Current State of California Guard Card issued by the Bureau of Security Investigative Services (BSIS) prior to hire.

Driver's License:

* Required to hold a valid drivers license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program.

Preferred:

* Experience working in a University environment.

* Bilingual

* Hospital security experience.

* Completion of PC 832 Arrest and Firearms training

* A minimum of 1 year of experience working with the Public in a customer service environment.

Special

Conditions:

* As a condition of employment, must successfully complete an extensive background investigation, including Livescan fingerprinting.

* No Felony convictions.

* Required to successfully complete an FBI fingerprinting process and maintain the…