Public Safety Ambassador

Public Safety Ambassador

As a member of the UC Irvine Police Department, the Public Safety Ambassador assists in monitoring, observing, and reporting public safety concerns and conditions.

Public Safety Responders are frequently the first contact the public may have when seeking assistance or requesting services at any UCI location. They provide information, directions, and general assistance, patrol and respond to calls for service at the various UCI properties, respond to emergencies like disturbances or medical crises, monitor suspicious activity, provide escorts, and assist with the de-escalation of violent situations.

In the Health setting, they are a direct patient-facing position often found in the emergency department and various clinical settings. They provide patient, visitor and staff escorts and essentially act as a security and safety presence within the healthcare facilities. Public Safety Responders assist in placing persons in restraints, write reports, and monitor patients as needed. They also staff and monitor security systems, including cameras, monitors and alarms.

Public Safety Responders are expected to conduct themselves professionally and ethically while enforcing UCI and UCI Health policies and procedures. Duties may include working assigned posts, conducting foot, bike, and vehicle patrols, providing excellent customer service to patients, visitors, students, faculty and staff, performing visitor control, de-escalating and intervening in combative situations, staffing the Public Safety Operations Center (PSOC) and providing real-time intelligence through alarms, radios, cameras, and direct observation to the Health Division.

Responders may also perform other duties as assigned.

• Ability to work variable shifts, including evenings, nights, weekends, and holidays
• The ability to read, write, and speak proper English.
• Must be able to conduct sustained foot patrols and/or extended stationary (standing/sitting) post assignments
• Successfully complete the International Association for Healthcare Security and Safety basic certification within the initial six months of employment and maintain certification throughout employment.
• Ability to monitor and effectively operate video surveillance systems following initial training.
• Must display exceptional customer service and communication skills.
• Must have a valid CA Driver's License and participate in the DMV Pull-Notice Program.
• Current State of California Guard Card issued by the Bureau of Security Investigative Services (BSIS) prior to hire.

• Required to hold a valid driver’s license, maintain an appropriate driving record, and/or enroll in the California Employer Pull Notice Program.

• Experience working in a University environment.
• Bilingual.
• Hospital security experience.
• Completion of PC 832 Arrest and Firearms training.
• A minimum of 1 year of experience working with the Public in a customer service environment.

• As a condition of employment, must successfully complete an extensive background investigation, including Livescan fingerprinting.
• No felony convictions.
• Required to successfully complete an FBI fingerprinting process and maintain the successful completion of an FBI fingerprinting process throughout employment.

We offer a wealth of benefits, including medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. See compensation and benefits details for more information.

• Background Check and Live Scan
• Employment Misconduct
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment
• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

UCI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at  or eec.

Must be able to provide proof of work authorization.