Case Manager

Please see Special Instructions for more details.

Chapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.

Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas.

The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.

Position Title Case Manager

Position Type Regular

Job Number SA93224

Full or Part Time full-time 40 hours weekly

Fair Labor Standard Act Classification Exempt

Anticipated Pay Range $70,304 - $73,000

Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors.

The anticipated pay range is not a promise of a particular wage.

The Case Manager for the Dean of Students Office provides front-line support for students navigating serious and often high-risk personal, academic, or health-related challenges. Reporting to the Senior Case Manager, this position plays a pivotal role in Chapman University's student care model by conducting behavioral assessments, managing a caseload of students of concern, and coordinating referrals to critical resources both on and off campus.

This position is essential to ensuring student safety, promoting equity in access to support, and enhancing institutional retention efforts. The Case Manager meets individually with students presenting with complex needs - ranging from suicidal ideation and trauma to food insecurity and medical issues and builds individualized action plans to help them stabilize and succeed. The Case Manager also works closely with faculty, staff, campus service offices, and external providers to promote early intervention, crisis management, and comprehensive follow-up.

• Provide individualized, non-clinical case management support to students experiencing personal, academic, health, financial, basic needs, or other circumstances that may impact their well-being or ability to successfully navigate the university.
• Assess student needs, identify risk and protective factors, and develop individualized, trauma-informed support plans.
• Provide ongoing outreach and follow-up to promote student engagement, continuity of support, and connection to appropriate resources.
• Assist students in identifying, accessing, and navigating university and community-based resources.
• Respond to urgent or elevated student concerns, including mental health concerns, interpersonal violence, housing or food insecurity, hospitalization, medical concerns, and other significant life circumstances, in collaboration with appropriate campus and community partners.
• Recognize situations requiring immediate intervention and facilitate connection to emergency, crisis, clinical, or other appropriate services within the scope of the Case Manager role.

• Guide students through accessing support services such as counseling, disability accommodations, financial aid, and community health resources.
• Assist students in making first appointments with on- and off-campus providers, with…