Community Relations Associate

Job Title:
Community Relations Associate

Location:

Orange, CT

Employment Type:

Full Time Salaried (Tuesday-Saturday)
Salary Range:
Base + Commission
Department:
Sales/Marketing

Reports To: Community Relations Director

About Us: Maplewood Senior Living, is a leading operator of premier senior living communities across 5 states and Washington, D.C., featuring two distinguished brands:
Maplewood and Inspīr. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.

Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise.

Join us and help shape the future of senior living!

Position Summary: The Community Relations Associate is responsible for support and assistance to the Community Relations Director in achieving the community’s occupancy and revenue goals. Responsibilities include assisting the Community Relations Director in managing the community’s sales & marketing database, maintaining appropriate sales collateral, coordinating and obtaining all required move-in paperwork and preparing the resident’s community file. The Community Relations Associate will ensure each resident's move to their new home at Maplewood Senior Living is smooth, successful, and meaningful.

Essential Functions:

• Maintains thorough working proficiency in YARDI
• Timely and accurately maintains all current and new prospect records in YARDI
• Ensures all lead sources are identified in the YARDI system
• Supports and assists the Executive Director and Community Relations Director in building a trusting and positive relationship with prospects by understand the Maplewood product and how Maplewood Senior Living can meet customer’s needs
• Assists the Executive Director and Community Relations Director by ensuring model apartments(s) are well maintained and presentable
• Supports and assists the Executive Director and Community Relations Director in setting, tracking and accomplishing sales related goals as determined by sales team
• Demonstrates effective telephone skills producing qualified leads and appointments
• Meets with the resident and/or family and reviews the Move-In Packet ensuring all information is explained for understanding
• Coordinates the resident assessment with the Resident Services Director Schedules the lease signing with the resident/responsible party
• Ensures the apartment is fully ready for move-in
• Gathers YARDI reports for analysis and interpretation (to identify solutions) as a back up to the Community Relations Director
• Answer telephone inquiries, schedules visits, conducts tours, and works with the Community Relations Director to close sales as per sales marketing goals
• Ensures inquiry forms are always available at front desk
• Supports Community Relations Director in planning and coordinating two lead generating events each month
• Meets and greets visitors and tours prospects
• Assist Community Relations Director with External Business Developments and Networking opportunities
• Ensures building shows a positive first impression
• Maintains and grows occupancy to maximum levels
• Other duties as assigned

On the Move-In day, the Community Relations Associate:

• Collects any remaining paperwork
• Arranges lunch or dinner for the resident and family members on the Move-In day

Communication:

• Communicates any necessary apartment readiness needs
• Maintains and open & ongoing dialogue with the resident and/or family from the time community fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/family needs
• Initiates communication with resident’s physician and/or family to ensure completion and delivery of the Physician’s Statement and any state-specific…