Customer Service Tech Leader: Strategy & Platform Ownership
Job in
Orange, New Haven County, Connecticut, 06477, USA
Listed on 2026-07-30
Listing for:
Iberdrola SA
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
-
IT/Tech
Job Description & How to Apply Below
Iberdrola SA in the United States (Connecticut) seeks a Sr. Manager, Customer Service Technology to lead strategy, delivery, and ongoing performance of customer service platforms including CIS, CRM, IVR, and CCaaS.
You will partner with business leaders, oversee system reliability, regulatory compliance, and modernization programs while managing vendors and a team of IT professionals to elevate customer experience and service levels.
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