Sr. Manager, Customer Service Tech Strategy
Job in
Orange, New Haven County, Connecticut, 06477, USA
Listed on 2026-07-30
Listing for:
Avangrid
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
-
IT/Tech
Job Description & How to Apply Below
Avangrid Service Company seeks a Sr. Manager, Customer Service Technology to lead strategy and delivery of technology platforms supporting customer service operations.
You will partner with front and back-office teams to ensure reliable, compliant solutions that meet regulatory expectations and improve customer experience. The role oversees CIS, CRM, contact center systems, digital portals, and data/integration layers, balancing stability with modernization efforts.
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