Senior UX Designer

Senior UX Designer

Reports to:

Supervisor
- Technical Systems

Location:

In Office, Orange CT

The base salary range for this position is dependent upon experience and location, ranging from: $116,640 - $145,800

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses 12%
• 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career‑advancement pathways

For more information, please visit:
Benefits
- Avangrid

The position of Senior User Experience Designer sits within the Processes and Systems team that services all operating companies within Avangrid Management Company. Avangrid is part of Iberdrola, a global energy leader, the number one producer of wind power, and one of the world's biggest electricity utilities by market capitalization. The group supplies energy to over 100 million people in the countries in which it operates.

We’re looking for an experienced professional who will ensure customer satisfaction and trust amongst Avangrid’s family of leading brands. In this role, you will be responsible for continuously looking for ways to improve our Networks Operations products, ensuring that customers have a seamless, value‑add experience when engaging with the Avangrid brands. This position is intended for someone who is customer obsessed, consistently works to uncover opportunities to improve the User Experience and can work cross‑functionally to solve issues.

We are looking for someone who is data‑driven and also understands the importance of empathy and compassion as it relates to serving customers. This person is excited to map customer interactions and ultimately deliver a seamless experience to our customer base of 3M+ households.

• Collaborate with Principal UX Designers and Junior Designers to lead activities within the team.
• Execute product design activities within agile product development teams, including requirements visualization, participatory design, concept models, scenarios, user journeys/flows, wireframes, interactive prototypes, UX copywriting, and visual designs.
• Partner with digital business stakeholders to define experience strategies that achieve business goals.
• Work across functional teams to understand business and feature requirements, breaking down features into user stories, and providing detailed design prior to story acceptance.
• Provide feedback and direction to ensure intuitive and innovative solutions, driving consistency by following established design principles and guidelines.
• Collaborate with UX researchers and product leaders to test and optimize the end-to-end digital experience.
• Assess and optimize the performance of new and existing products/services through usability testing and analytics data interpretation.
• Present work to product stakeholders and leadership teams.
• Lead partner vendors and design agencies when internal resources aren't available.
• Ensure design work aligns with the design system.
• Advocate for the customer's needs throughout the process.
• Create user journey maps, workflows, personas, day‑in‑the‑life scenarios, and use case summaries to enhance organizational understanding of our users.
• Facilitate design‑centered workshops and visioning exercises with cross‑functional stakeholders based on research‑identified opportunities.

• 6-8 years of experience in UX/CX, product design or interaction design.
• Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience.
• Proficiency in current design and prototyping tools.
• Ability and interest in learning new tools as projects require.
• Proficiency in accessibility best practices and adhering to WCAG 2.2 standards.
• Driven by…