Business Systems Analyst

Role Summary

We are seeking a Business Systems Analyst to support the day-to-day health, performance, and improvement of core business applications and data systems. This person will play a key role in troubleshooting data and system issues, supporting CRM-related processes, assisting with testing and releases, and partnering with both technical and business teams to keep initiatives moving forward. This is a strong fit for someone who enjoys working at the intersection of systems, data, and cross-functional collaboration.

• Monitor and support ongoing CRM and data feed activity to help ensure systems are running accurately and efficiently
• Investigate data issues, identify root causes, and help resolve problems impacting end users
• Maintain database reliability through validation efforts, backups, and general system oversight
• Assist with system updates, environment refreshes, and production support activities
• Write and run ad hoc queries to support reporting, troubleshooting, and project-related needs
• Support data imports, exports, and integrations across business systems
• Contribute to project work from early planning through implementation and post-launch support
• Prepare and maintain documentation such as process flows, release notes, and technical reference materials
• Partner with development teams during testing cycles, bug tracking, and issue resolution
• Help coordinate user acceptance testing and support sign-off activities
• Work closely with IT and business stakeholders to support operational and project-based needs
• Provide occasional support across broader technical operations as needed

• At least 2 years of experience working with business systems, databases, or application support
• Experience supporting database‑driven environments and resolving data‑related issues
• Hands‑on experience with SQL and relational databases such as SQL Server, MySQL, or Oracle
• Familiarity with CRM and/or ERP platforms and data movement processes
• Exposure to tools such as SSIS is a plus
• Strong analytical mindset with the ability to investigate issues and think through solutions
• Ability to manage multiple tasks, stay organized, and work with a high level of accuracy
• Strong written and verbal communication skills, including the ability to document technical information clearly
• Comfortable working independently while also collaborating across teams
• Prior experience in insurance or another regulated environment is a plus

• Associate’s degree in Information Technology or a related field with relevant hands‑on experience, or equivalent practical experience
• Bachelor’s degree in Information Technology or a related field is preferred

• This role may be performed in an office setting or in a secure remote environment depending on business needs
• Standard office equipment and computer‑based work are part of the day‑to‑day responsibilities

• Ability to work at a computer for extended periods of time
• Frequent sitting, with occasional walking, reaching, and general office movement
• Ability to communicate effectively in a team‑based work environment