Manager - IT Product Management

Manager - IT Product Management

Location:

Orange, CT
Work Type:
Office

Reports to:

Director - IT Product Management

The base salary for this position is dependent upon experience and location ranging from $140,000 to $176,400 plus up to 16% bonus.

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses
• 12% 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career advancement pathways

The Manager - IT Product Management role is responsible for bridging between the operating company business stakeholders and IT technical teams, ensuring that IT services are aligned with the operating company’s organizational goals. The incumbent acts as the primary IT point-of-contact to the operating company, working with various IT teams to define and communicate customer‑service related solutions and services. Responsibilities include collaborating with operating company stakeholders, the regulatory team, and IT functions to understand business needs and user pain points, engaging stakeholders to gather and communicate requirements and feedback, and coordinating with project managers, business stakeholders, and IT technical teams to ensure timely delivery of services.

This role reports to the Director of IT Product Management.

• Manage relationships with business area stakeholders and other IT functions to deliver customer‑service related solutions.
• Analyze business area requests and engage business in prioritization.
• Oversee coordination of user acceptance testing and cutover planning.
• Collaborate with project managers, developers, and business team to ensure timely delivery of services.
• Facilitate translation of business and regulatory requirements to the IT team.
• Coordinate joint continuous improvement efforts.
• Monitor user feedback to identify opportunities for improvement.
• Identify and drive continuous improvement with the business areas.
• Coordinate incident management and resolution.
• Ensure effective communication with operating company stakeholders, including customer service.
• Effectively coordinate with support team to ensure services are provided effectively.
• Oversee overall service performance.

• Bachelor’s degree in Computer Science, Information Technology, or a related field and a minimum of 8 years of relevant experience (or an equivalent combination of education and experience).
• Prior leadership and management skills, with the ability to inspire and motivate teams.
• Ability to translate technical capabilities to business value.
• Knowledge of utility customer services functions.
• Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
• Strong understanding of CIS/CRM systems.
• Understanding of regulatory requirements.
• Experience managing end‑user or customer services functions in a large, complex organization.
• Experience with stakeholder engagement and managing competing priorities.

• Master’s degree in a related field of study.
• Prior experience managing a team with close interaction with business stakeholders.

Mobility Information:
Any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid, we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status, or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at

Avangrid employees may be assigned a system emergency role and, in the event of a system emergency, may be required to work outside of their regular schedule or job duties. This applies to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. It does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This applies to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.