Lead Supervisor - Meter & Services

About the Role

External:
Company:
Southern CT Gas Company, an Avangrid Company
Department:
Gas Engineering & Operations

Job Title:

Lead Supervisor – Meter & Services

Location:

Orange, CT
Work Model:
Office
Salary Range: $128,320 – $160,400 (dependent upon experience)

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses
• 12% 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
  Professional development and clear career‑advancement pathways

Primary responsibility is to manage the CT Gas operations meter and services supervisors and employees to ensure the efficient and productive completion of assigned work/projects. Supervise the Operations – Fitting or Meter Service group and coordinate day‑to‑day Field Service operations by ensuring the efficient assignment of resources. Mentor and actively assist in enhancing the skill development of other supervisors in assigned areas.

Resolve customer complaints, respond to gas emergency situations, and facilitate Gas Operations response protocols to emergency situations. Provide both administrative and managerial supervision to Field Supervisors and bargaining unit employees.

• Supervises daily activities of Meter and Service Operations personnel.
• Responsible for the efficient distribution of work to field forces and the processing of gas emergency calls, service repair orders, and all meter‑related orders.
• Assumes duties and responsibilities of Manager in his/her absence.
• Interacts with customers to solve problems/concerns and ensure customer satisfaction.
• Establishes and updates daily work order schedule for meter and services personnel to maintain satisfactory scheduling times for customers and Field Service Operations maintenance activities.
• Assists the Manager in identifying development areas and developing performance improvement initiatives for the company.
• Plans, schedules and directs new and replacement gas distribution work, preventative maintenance work, and performs corrective maintenance on gas facilities.
• Acts as department Lead SME for all applications and interacts with data owners and administrators, including SAP, Field Scheduling Tool, Electronic system of record, and Customer Locator.
• Supports field activities/programs and acts as liaison with all other departments pertaining to functions/responsibilities within Meter Operations, Field Service and Customer Charged Service.
• Processes daily payroll records, maintains overtime lists, and manages resource planning tables and applications, reports, and updates data while monitoring various activities of customer service meter programs to ensure compliance.
• Ensures that employees understand their personal responsibility and accountability to adhere to standards of performance and department objectives in regard to safety and other work‑related activities.
• Provides input to and oversees the budget for the assigned work group(s).
• Requirements: strong quantitative skills, proven ability to use/produce spreadsheets or other similar programs, strong written and verbal skills, and proficiency with MS Office.
• Must be self‑directed and have demonstrated initiative and assertiveness skills with strong labor relations skills and experience with grievances and a working understanding of the Collective Bargaining Agreement.
• Proven ability to multitask in a fast‑paced, mission‑critical environment.
• Responds to all-natural gas emergency situations and participates in on‑call rotations as directed.

• Education:
  High School Diploma. (High School Diploma/GED required with 12 years’ relevant experience;
  Bachelor’s Degree with a minimum of 8 years’ relevant experience preferred; Associate’s with a minimum of 10 years’ relevant experience preferred.)
• Experience:
  Minimum 8 years’ relevant experience, or 10 years’ if Associate’s Degree. Equivalent combination of education and experience may be considered.
• Skills & Abilities:
  Administrative, communication, and decision‑making abilities; strong leadership/managerial skills; 24/7/365 availability for gas emergency situations; knowledge specific to gas operations; strong…