Communications Operator

City of Orangeburg, South Carolina

COMMUNICATIONS OPERATORS (6045)

Grade 5: $35,631.00

The purpose of this classification is to answer and process emergency and non‑emergency calls and to dispatch first responders.

Answers incoming emergency and non‑emergency voice calls from the public: determines nature of call; provides information, answers questions, takes messages, and/or refers caller to appropriate agency; enters information into the Computer Aided Dispatch (CAD) System; contacts and dispatches appropriate units; provides officers with information needed to respond and to ensure officer safety; monitors status of response; and advises supervisors of all priority calls.

Logs incoming calls and dispatch information into computer systems: enters information pertinent to incoming calls, dispatched agencies, response time and actions taken; and maintains records of calls and dispatching activities; records all officer calls, dispatch time, arrival time and complete time; and files required documentation, files, requests and responses.

Utilizes National Crime Information Center (NCIC) database: conducts computer background checks on criminals; receives and submits inquiries on driver's licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, and warrants and summons; and provides information from computer database as requested by officers.

Performs various administrative support activities such as entering, updating and retrieving information from databases; enters law enforcement information into databases; maintains communication logs; queries databases upon request; conducts research; submits information to appropriate staff; and performs system backups and reboots servers as needed.

Processes a variety of documentation associated with department/division operations, within designated time frames and per established procedures: receives and reviews various documentation; reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.

Operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, Internet, e‑mail, or other software; and operates general office or other equipment as necessary to complete essential functions.

Communicates with supervisor, other employees, the public, and other agencies and individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Performs other related duties as required.

High School Diploma or GED required; supplemented by one year of work experience that shows an ability to maintain steady employment in any field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Must possess and maintain a valid South Carolina driver’s license. Must possess and maintain a valid National Crime Information Center (NCIC) certification.

Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all City or departmental policies, practices, and procedures necessary to function effectively in the position.

Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in…