Branch Support Specialist; Office Specialist - Oregon

Branch Support Specialist (Office Specialist
2) – Oregon City

The Oregon Department of Justice’s Division of Child Support seeks a friendly, helpful, organized, and decisive individual for the Oregon City office. The role supports child‑support case management with administrative and customer‑service duties in a collaborative, inclusive work environment.

• Serve as office receptionist, receive calls and visitors, forward calls to Oregon Child Support Program staff.
• Provide customer service and reception, screen telephone calls, assist walk‑in customers and visitors, answer general inquiry questions, and access and narrate computerized child support files when appropriate.
• Process outgoing mail, open and distribute incoming mail, and upload and associate documents to the web‑based child support case‑management system.
• Develop, draft and revise office procedures as needed.
• Attend team meetings, take notes, and prepare draft minutes for editing and approval.
• Coordinate scheduling of conference rooms.
• Notarize documents after successful completion of notary training and exam.
• Schedule and administer paternity tests at various locations.
• Find, interpret, and apply laws, rules, policies, and procedures that apply to this position in the Oregon Child Support Program.
• Provide technical assistance and administrative related tasks to support the team and management.
• Review and respond to inquiries about the status of cases assigned to the office.
• Perform additional duties as assigned.

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR an associate degree in any field; OR an equivalent combination of education and experience.
• Pass a comprehensive employment reference check and fingerprint‑based criminal background check. If a driving privilege is required, a driver history check will also be included.
• Will be required to obtain a Notary Public commission within six months of hire and maintain the commission throughout employment.

• Ability to accurately keyboard 45+ words per minute.
• Professional experience working collaboratively with a team and strong interpersonal skills.
• Maintain professional composure, tact, and friendliness when interacting with staff and the public under stressful conditions.
• Proficiency in Microsoft Office Suite and willingness to learn specialized software applications.
• Ability to read and interpret various computer program screens and coordinate data across multiple systems.
• Experience working independently, prioritizing tasks and meeting time‑sensitive deadlines, often with little notice and frequent interruptions.

• Exposure to a variety of operational areas within the Oregon Child Support Program.
• Permanent, full‑time employment with a competitive salary.
• Vacation, sick leave, 11 paid holidays a year, and special days off.
• Excellent medical, dental, and vision benefits.
• Pension and retirement programs.
• Peer and management support and representation by the Service Employees International Union (SEIU).
• Opportunity to expand professional skills.

Candidates from diverse backgrounds are encouraged to apply. The Department of Justice is an equal opportunity employer and does not discriminate based on race, color, national origin, ethnicity, veteran, gender, sexual orientation, religion, age or disability.