Circulation Coordinator

Circulation Coordinator

The Oregon City Public Library is looking for a service-oriented, experienced, and enthusiastic person to serve as our Circulation Coordinator. The ideal candidate will have a passion for public or customer service, experience working in a busy library circulation environment, and experience coordinating and leading the daily activities of a team or workgroup. You'll work with a fun-loving, innovative, and passionate team of library superstars.

Your schedule will include evening and weekend work.

Under the general direction of the Library Operations Manager, this position acts as a lead worker for the Library's Circulation division and is responsible for day-to-day coordination of division activities and work, oversight and coordination of projects and initiatives, and ongoing monitoring and reporting of division performance.

The Circulation Coordinator classification differs from the classifications in the Library Assistant series, in that the Circulation Coordinator: is responsible for the day-to-day coordination of division activities, including all circulation activities and processes (including check-in, check-out, holds, and coordination of shelving); uses the ILS (Integrated Library System) more extensively; and is responsible for collecting, preparing, and reporting division statistics and performance measures.

Within the parameters of established City and library policies, professional standards, budgetary guidelines, and strategic priorities, the Circulation Coordinator exercises considerable independent judgment and performs duties with limited supervision. By contrast, the work of circulation division positions within the Library Assistant series are coordinated and guided by the Circulation Coordinator. The Circulation Coordinator differs from classifications in the Librarian series, in that the Circulation Coordinator does not have responsibility for collection development, development and implementation of library programs, regular budgetary monitoring, and coordination or development of public relations or promotional activities.

The Circulation Coordinator is designated as a lead worker within the Library's Circulation division, and is responsible for:

• Day-to-day coordination of division activities.
• Distribution and review of division staff work.
• Informal problem-solving, performance monitoring, and coaching.
• Notification of manager/director regarding issues or concerns which may result in disciplinary action.

Typical duties and responsibilities include:

• Serving as lead worker for a team of Library staff members.
• Responsible for day-to-day coordination of Circulation division activities throughout Library and at Circulation service desks/points (including Check-In Room and Check-Out Desk). Services provided by the Circulation division include but are not limited to check in/out of materials, shelving and pulling holds, performing patron account management assistance, answering phone calls, emptying book drop, snags processing, and issuing new Library cards.
• Providing guidance and coaching to staff as they investigate and resolve concerns about patron accounts. Investigate and resolve more complicated or complex patron concerns, account issues, issues regarding snags and damaged items, and system problems reported by staff, patrons, and Library management; bill patrons for damaged items.
• As needed, take shifts or provide backup at Circulation service desks/points.
• Process completed picklists and manage the holds inventory.
• Ensure that the automated materials handling (AMH) system is regularly cleaned and maintained.
• Monitor circulation performance measures and reports, such as clean hold shelf report, picklist completion reports, and shelving cart status.
• Prepare and maintain statistical and other reports; create customized reports for a variety of operational and analytical purposes.
• Develop and provide onboarding training for new hires within area; ensure training material is up to date.
• Work closely with County ILS Administrator and County Materials Handling Coordinator to analyze and solve ILS and AMH problems; work closely with County Materials Handling Coordinator to manage daily pickups, deliveries, and processing of Courier deliveries.
• Review and evaluate division procedures and implement procedural changes as necessary to improve efficiency and/or patron service; evaluate library policies and recommend changes/updates to library management; serve as an authority for communicating library circulation policies and decisions to the public and across the organization.
• Coordinate the Library's materials-related outreach programs and services including Books by Mail/Homebound, and Remote Book Locker services.
• Serve on various committees; develop and maintain professional relationships with other libraries, agencies, and organizations; attend professional conferences and meetings; remain knowledgeable of local demographics and regional/national library service trends.
• May serve as…