Front Desk Reception​/Scheduler, Clackamas

Job Location:

Oregon City, OR 97045
Education Level: Not Specified
Salary Range: $22.00 - $23.00 Hourly
Role:
Front Desk Receptionist / Scheduler
Supervisor:
Manager of Front Desk
Employment:
Hourly (non-exempt), 1.0 FTE, full-time

Schedule:

Full-time, 40 hours per week, Monday-Friday, 8:30 a.m.

-5:00 p.m. The position requires flexibility to occasionally cover shifts beginning as early as 7:15-7:30 a.m., based on staffing needs.

Location:

This is an onsite position. The role will be primarily based at our Clackamas location, with approximately 1-2 days per week at our Multnomah location.
Travel:
Occasional local travel between locations may be required to meet staffing needs.

The Front Desk/Receptionist, along with the other members of the Front Desk Team, are considered “The Face of Quest”, representing our clinic in a cheerful and professional manner. The primary job function for this position is to create an environment that allows Clients to feel welcomed, supported, and cared for, while supporting the staff at Quest through our administration and communication.

We achieve this by being thorough and quick with our intake and scheduling processes, communicating clearly and kindly to all we encounter, and supporting our Behavioral Health and Medical Teams with daily tasks and processes. Every interaction is an opportunity to help create a positive, healing experience for our Clients and visitors. The perfect candidate will be someone who cares deeply about professional and respectful communication.

Our Front Desk Team works in tandem all day, so we are looking for someone who can work effectively on a close-nit team.

• Act as clinic wide support Staff for all programs including:
  Medical, Mental Health, Recovery, WISH, HIV Services, FSR and Management Teams.
• Provide excellent customer service in a professional setting
• Communicate with other agencies on behalf of Quest Center Clients
• Answer multi-line phones and direct calls to the appropriate location
• Check Clients in for appointments
• Schedule appointments both for in person appointments and virtual
• Utilize the SOP system for supplement purchases and payments
• Open and/or close the clinic
• Make reminder calls
• Prepare paperwork for the next day’s appointments, including legal documents and insurance forms
• Process incoming/outgoing mail
• Be a liaison for the clinic. Know the processes for the clinic, the services that are provided at the clinic and be able to answer general questions for prospective clients
• Willing to participate in clinic provided training in compliance with Federal Privacy Laws (HIPAA), CFR 42 Part 2, Cybersecurity, and other trainings
• Perform project-based assignments
• Work alongside other Front Desk Team Members
• Knowledge of intake process for all departments and helping to screen questions about insurance

• Excellent interpersonal skills
• Demonstrated ability to communicate with empathy and professionalism during challenging client interactions.
• Ability to be punctual and dependable
• Ability to multi-task while maintaining a calm and professional demeanor
• Exceptional attention to detail
• Basic computer skills
• Basic cash handling skills
• Willingness to learn

• 1 + year of medical reception experience (medical reception experience preferred but not required)
• Able to work with culturally diverse clients and communities while being culturally sensitive and appropriate
• Knowledge and belief in Quest Center’s mission
• Public health or non-profit experience preferred

For more than 35 years, our mission has been to provide integrative healthcare services, community, and education to people seeking a wellness-focused approach to living. We’ve…