Customer Service Representative

Qualifications

• Working Knowledge of MS Windows, specifically MS Word.
• Proficiency in MS Outlook.
• Excellent Telephone Skills.
• Excellent Typing Skills.

A CSR provides all aspects of customer service for a garbage company. The vast majority of all customer contact is via a telephone call, but may come from an e-mail, voice mail, and/or in-person. All customer service is recorded into B&B Leasing’s computer system.

In the most basic definition, a CSR is talking to a customer on the phone, determining what service is needed, and entering the service into the computer.

Customer service includes:

• Opening new garbage accounts.
• Closing existing accounts.
• Processing customer moves (from one location within our service area to another).
• Handling missed pick ups, missed equipment deliveries, will calls, and special pickups.
• Managing customer complaints and problems.
• Answering billing inquiries and soliciting payments on overdue accounts.
• Reopening accounts closed for failure to pay.
• Changing service levels (increases/decreases in service provided).
• Taking credit card payments.
• Maintaining customer information (such as phone numbers and billing addresses).

All customer service activities are entered into the computer system, without exception.

The telephone and computer are the primary tools of the CSR position; both are in constant use throughout the day.

This narrative is meant only as a general description recruitment guide.

Further, it does not constitute either an expressed or implied contract.

Prior to employment with B & B Leasing Co., Inc. candidates must pass a pre-employment drug screen.

B & B Leasing Co., Inc. is an equal opportunity employer and a drug free workplace.