Customer Care Specialist

• Serve as the primary contact for inbound calls from account holders and prospective customers
• Make outbound calls to welcome new account holders, assist with past-due accounts, support non-enrolled patients, and participate in special outreach campaigns
• Help patients understand their account options and encourage enrollment and payment activity
• Deliver white-glove customer service while acting as an advocate for patients and an ambassador of the brand
• Accurately document customer interactions and account activity using proprietary CRM technology
• Escalate concerns, complaints, and complex issues appropriately while maintaining professionalism and empathy
• Participate in ongoing coaching, quality reviews, and development opportunities to continuously enhance your skills and performance
• Embrace feedback and demonstrate a commitment to personal and professional growth

• Customer service experience required
• 1–2 years of call center or telephone-based customer support experience preferred
• Experience in healthcare, hospital settings, financial services, or patient-facing roles is a plus
• Familiarity with HIPAA guidelines is preferred
• Strong communication, active listening, and problem-solving skills
• Ability to work independently while maintaining a positive team-oriented mindset

Demonstrates expertise in delivering exceptional customer service in a healthcare or financial services environment, with a strong focus on communication, problem-solving, and adherence to HIPAA guidelines.

• Customer Service Experience
• Call Center Support
• HIPAA Familiarity
• Strong Communication Skills
• Active Listening

• Problem-Solving
• Empathy
• Team-Oriented Mindset

• Healthcare
• Patient-Facing Roles
• Financial Services
• Account Management

• CRM Technology