Client Service Representative - Oregon

Who we are

Pioneer Animal Hospital is Hiring a Client Service Representative!

Position Details

Role: Client Service Representative
Status: Full-time
Salary: Negotiable and based on experience
Schedule: 4 days per week

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Love Pets, People, and a Little Quirky Humor?

At Pioneer Animal Hospital, we’re proud of the medicine we practice—and we’re just as proud of the people who make it possible.

We’re an AAHA-accredited, three-doctor canine and feline hospital that has been caring for pets in Oregon City since 1979. Our team sees a wide variety of cases, including dentistry, surgery, urgent care, reproductive medicine, and more, creating an engaging environment with something new to learn every day.

We’re looking for an experienced Client Service Representative with IDEXX Cornerstone experience who can deliver friendly, professional service with a smile while helping our busy hospital run smoothly.

The right person for our team genuinely enjoys helping people, wants to keep learning, and appreciates working alongside highly skilled teammates with a wonderfully quirky sense of humor.

Why Our Client Service Representatives Love Working Here

Our Client Service Representatives are an essential part of the Pioneer Animal Hospital experience. You’re often the first voice clients hear and the first friendly face they see—and the way you communicate, organize, and problem-solve can make all the difference.

At Pioneer Animal Hospital, you can look forward to:

• A four-day workweek, Monday through Friday
• An established AAHA-accredited hospital
• A collaborative three-doctor veterinary team
• A supportive and upbeat workplace culture
• Highly skilled teammates who enjoy working together
• Leadership that values continued learning and professional development
• Opportunities to expand your veterinary knowledge
• A varied caseload that keeps the work interesting
• A team that values professionalism without taking itself too seriously
• The opportunity to build meaningful relationships with clients and their pets
• A workplace where your experience and contribution matter
• A healthy dose of quirky humor to keep the day interesting

What Our Client Service Representatives Do

As a Client Service Representative, you’ll help create a welcoming, organized, and professional experience for our clients while keeping communication flowing between pet owners and our medical team.

Your responsibilities will include:

• Greeting clients and patients with warmth and professionalism
• Answering phones and routing calls appropriately
• Responding to voicemails promptly
• Scheduling appointments and efficiently managing a multi-doctor calendar
• Checking patients in and out
• Maintaining accurate client and patient information
• Collecting payments and processing invoices
• Reviewing estimates with clients
• Clearly communicating hospital policies, pricing, and service information
• Coordinating with veterinary technicians and doctors to support smooth patient flow
• Helping clients navigate questions and concerns with empathy and professionalism
• Maintaining a clean, organized, and professional front desk and lobby
• Supporting an efficient daily hospital workflow
• Contributing to a positive experience for clients, patients, and…