Assistant Branch Manager

About the Role

Ensures the branch meets or exceeds operations standards at all times. Responsible for satisfactory audits. Monitor sales and service goals and coach other team members to deepen customer relationships using Client and Business Financial Review. Develops and maintains strong, long‑term relationships with consumers and businesses in the local community and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.

Acts as backup to the personal banking team to open new accounts, receive loan requests and gather credit‑related information. Manage, lead, train, and coach tellers. May also oversee personal bankers in collaboration with the Branch Manager. Process and oversee technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls.

• High School Diploma or GED, required.
• Associate’s or Bachelor’s, Vocational, or Technical Degree in banking, business, or related field or equivalent work experience preferred.
• 3 years of retail banking experience required.
• 2 years of management or supervisory experience preferred.
• 2 years of consumer and small business lending origination experience preferred.
• Customer service background in retail or banking.
• Demonstrated ability to grow sales by developing long‑lasting, knowledge‑based relationships with clients and offering customized solutions.
• Demonstrated leadership skills such as handling difficult customer and associate conversations in a professional, transparent, and courteous manner.
• Strong attention to detail and the ability to multi‑task effectively.
• Proficient use of spreadsheets and other banking computer systems and related software, and ability to operate a variety of office equipment and to perform repetitive movements for tasks such as counting cash, typing, and handling documents.
• Effective training and mentoring skills.
• Act as a Bank MLO, authorized to take mortgage loan applications, offer a mortgage, arrange a mortgage, assist a consumer in obtaining or applying to obtain a mortgage, negotiate a mortgage, otherwise obtain or make a mortgage for another person, represent to the public that such a person can or will perform any of these activities, or refer a consumer to a loan originator for compensation or gain.
  
  All MLOs must register as an MLO complying with the SAFE Act requirements.
• This position is NOT authorized to act as a Bank Closed‑End MLO; it is limited to acting as a Bank MLO for open‑end transactions (i.e., home equity lines of credit) only.

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The pay range for this role is $23.00 to $34.00 per hour. The rate selected will depend on a variety of non‑discriminatory factors including, but not limited to, job‑related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance‑based incentive compensation, details of which will be provided during the recruitment process.

Eligible associates receive comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k) retirement savings plan with employer match for qualifying contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.

Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.