Veterans Services Officer

Job Details

Veterans Services Officer

Job

Location:

Oregon City, Oregon

Full/Part Time:
Full Time

Regular/Temporary:
Regular

Annual Pay Range: $64,128.88 – $81,115.31

Hourly Pay Range: $30.831194 – $38.997744

Salary offers will be made within the posted pay range and will be based on a candidate's experience that is directly relevant to the position.

Clackamas County offers an attractive compensation and benefits package, including competitive wages, cost‑of‑living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

• 12 hours of vacation accrued per month
• 8 hours of sick time accrued per month
• 10 paid holidays and 1 personal day per year
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)
• Employer‑paid 6% PERS retirement contribution (county pays employee’s share)
• OPSRP members vest after five years of contributions or when they reach age 65
• A choice of medical plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A choice of dental plans
• Robust Employee Assistance Program (EAP) and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Retirement savings options including pre‑ or post‑tax contributions to a 457b Deferred Compensation Plan
• Additional optional benefits (see additional information in the benefits portal)

The Social Services Division’s Veterans Service Office seeks a Veterans Services Officer to counsel and assist veterans and family members with determining eligibility for benefits and obtaining veterans benefits. The role involves managing caseloads, advocating through appeals, and serving as liaison with other agencies for education, reference, and referral.

• Minimum one (1) year of related experience providing necessary knowledge and skills for the position
• Documented experience conducting community outreach
• Documented experience determining eligibility for benefits and services
• Documented experience with social work‑related case management

• Documented experience working with veterans, veterans benefits, and/or veteran programs and services
• Documented experience advocating for clients through veterans claims appeals processes
• Possess or be in process of obtaining Oregon Department of Veterans Affairs County Veteran Service Officers certification or accreditation within the last twelve months

• Must pass a post‑offer, pre‑employment drug test
• Must pass a criminal history check (may include national or state fingerprint record check)
• Must possess a valid driver’s license and maintain an acceptable driving record; driving is required for County business on a regular basis

• Successful completion of Oregon Department of Veteran Affairs County Veteran Service Officers training certification program within one (1) year of hire

• Interview veterans and their family members to assess needs and provide counseling regarding rights, benefits, and eligibility under federal and state laws
• Interpret, explain, and apply applicable legislation, regulations, policies, and procedures
• Determine eligibility for monetary and non‑monetary veterans’ benefits
• Initiate, prepare, and submit benefits claims on behalf of veterans and family members
• Obtain, review, and organize supporting documentation to ensure claims are complete and accurate
• Provide guidance and technical assistance throughout the benefits application process

• Manage a caseload of veterans and family members pursuing active claims for benefits
• Monitor claim status and maintain appropriate communication with claimants regarding updates and required actions
• Research, analyze, and investigate denied or disputed benefit claims
• Collect, develop, and prepare supporting evidence and documentation for the formal appeals process
• Prepare and submit appeal materials in accordance with…