Customer Service Associate

Overview

7LFreight by Web Cargo digitizes domestic and international rate management, quoting & booking for over 300 of North America’s logistics providers and carriers. In plain English, we help move the world with technology that simplifies the working life of the people who help get the goods we all use wherever they need to go.

7LFreight is a proud part of Freightos (Nasdaq: CRGO), the global booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines and ocean liners, thousands of freight companies, and over ten thousand importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store.

• Monitor all eBookings placed on-platform to ensure that data is transferred effectively from the freight companies on our platform to the airlines.
• Learn to use the technical tools involved in managing eBookings.
• Track and investigate eBookings issues, acting as a Shipping Sherlock Holmes.
• Escalate issues appropriately to the right people.
• Provide frontline live support via chat and back-office support on tickets, coordinating with Freight Forwarders to ensure that eBookings go smoothly and customers are likely to book again.
• Serve as the point of contact for airlines to resolve any technical or operational discrepancies related to eBookings.
• Document feature requests from on-the-ground insights and help prioritize the roadmap.
• Collaborate with the User Engagement Specialist to automate communication and streamline on-platform training.

• Tech-savvy; comfortable using multiple platforms and web-based tools.
• Experience communicating with clients around the world (Customer Service, Project Management or similar).
• At least one year of experience using software to manage tasks and/or support tickets.
• Methodical, organized and detail-oriented; able to prioritize and manage multiple issues and tasks simultaneously.

• Experience in a fast-growing transactional business.
• Logistics or supply chain skills (experience with essential activities, not generic shopping).
• Additional languages are a plus.
• API knowledge; understanding how to read JSON requests and responses.
• Preparing and presenting update reports.

• Pay: $50K annually
• Paid Holidays, Unlimited Paid Time Off, 100% Company-paid Health Insurance, 401K enrollment eligibility after 90 days, and company match after one year of employment.

Mon–Fri 8 hours per day. For the first 90 days, hours are 8:30 am to 5:00 pm CST. After the 90-day probationary period, a flexible schedule is available.

Portland, Oregon USA