Product Services Tech - Swing Shift

## Product Services Tech - Swing Shift Apply locations:
Oregon City HQtime type:
Full time posted on:
Posted 7 Days Agojob requisition :
JR100026

We are people powered — by makers, problem-solvers, and leaders who elevate everything they do. Guided by our core values and a relentless pursuit of better, we continue to set the bar for premium.

Start your Benchmade career today!
** Our Core Values
**** ELEVATE EVERYTHING –
** We each bring a specific set of skills to the table, offering up our expertise and resources to enhance the work of others. We challenge each other to be the best in order to achieve enduring value in the eyes of our customers.
** BETTER IS BETTER –
** There is no finish line; we strive for continuous improvement in everything we do. We obsess over every detail to find ways to improve both our products and our process.
** UNAPOLOGETICALLY ACCOUNTABLE –
** We’re open and honest in how we speak and listen. We celebrate each other’s successes, and collectively rally to solve every challenge.
* We own it!
*** COURAGEOUS INNOVATION –
** There are elegant ideas awaiting discovery in everything we do. We push everyone around us to pursue those ideas openly so we can continue to dominate the category.
** COMMUNITY DRIVEN** - As a family business, we understand the importance of enriching the communities we call home. As a company, and as individuals, we work to make our expertise available to do the most good for those around us.
** Job Summary
** The Product Services Technician role encompasses all indirect labor positions within the Product Services department. The  Product Services Technician is responsible for reviewing product/warranty problems with the Benchmade consumer and the initiation of routine actions or solutions for repair and replacements guided by Benchmade Life Sharp and warranty policies. The Product Services Technician is also responsible for performing the clean/box tasks of warranty knives, all walk-in customer knives,  along with a variety of warranty and inspection operations.

This role requires the ability to adequately display manual dexterity and handle small parts along with trouble shooting, analysis, and resolve knife problems in a professional manner with excellent quality and pace. This includes meeting established production, quality, and performance metrics. Interact with staff and customers as necessary. This position offers a structured, skill-based development path with three progressive levels, providing  opportunities for growth.

Technicians may be assigned additional responsibilities, including support of engineering in process development, troubleshooting, validation, and training of fellow operators in skills and functions they’ve mastered.

** Product Services Tech I** - Entry level position characterized by basic data entry and understanding of systems in Product Services such as Syspro, CRM, Shopify, Zendesk, and any other future programs and/or must be able to troubleshoot and repair entry level through basic mechanisms such as manual axis lock, fixed blades, push button auto, and assist. Product Services Tech I should be able to enter/ship 50 jobs/day and/or should be able to repair/Lifesharp 20 knives/day.

Quality, safety, and speed should be satisfactory.
** Product Services Tech II** – Intermediate level position characterized by advanced data entry and understanding of systems in Product Services such as Syspro, CRM, Shopify, Zendesk, and any other future programs and/or the ability to troubleshoot and repair all mechanism varieties and utilize systems for tracking and inventory management. Product Services Tech II should be able to enter/ship 100 jobs/day and/or should be able to repair/Lifesharp 40 knives/day.

Quality, safety, and speed should be satisfactory.
** Product Services Tech III** - Senior level position characterized by advanced data entry and understanding of systems in Product Services such as Syspro, CRM, Shopify, Zendesk, and any other future programs and the ability to troubleshoot and repair all mechanism varieties and utilize systems for tracking and inventory management. Product Services Tech III should be able to repair 90% of…