Communications Operations Manager

Core Values

Clackamas County Employees Work To Serve The Public And Enrich Our Community. In That Spirit, We Pledge To Hold Ourselves To These Standards At All Times In Our Interactions With Customers And One Another.

• Service
• Professionalism
• Integrity
• Respect
• Individual Accountability
• Trust

Annual Pay Range: $ - $

Hourly Pay Range: $58.79 - $79.37

Salary offers will be made within the posted pay range and will be based on a candidate's experience directly relevant to the position.

• Generous Paid Time Off: 16 hours of vacation accrual per month, 8 hours of sick accrual per month, 10 paid holidays and 1 personal day per year.
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
  Employer‑paid 6% PERS retirement contribution. OPSRP members get vested after five years or age 65.
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage.
• A Choice of Dental Plans.
• Robust Employee Assistance Program (EAP) and wellness programs, including gym discounts and wellness education classes.
• Longevity pay.
• Other retirement savings options and optional benefits (see links for additional information).

• Are you passionate about emergency services and specifically, 9‑1‑1?
• Are you committed to providing excellent customer service to both our residents and our public safety community?
• Do you envision yourself in a role that uses your leadership skills to develop and support employees, foster a collaborative work environment, and contribute to organizational effectiveness?
• Do you have exceptional organizational skills?
• Are you ready to serve as a Change Agent in a fast‑paced environment, effectively managing and leading change and innovation?

In this role, you will oversee the Operations Division, leading the agency’s training/quality assurance and communications staff. You will guide, support, and mentor supervisors and staff, partner with the Technical Services Manager, and represent C‑COM in regional meetings.

Responsibilities include core operational functions of the center, managing a 47‑FTE team, implementing policies, contributing to budget recommendations, preparing operational reports, and serving on the bargaining team and labor‑management committee.

• Minimum six (6) years of recent experience in a public safety dispatch environment.
• Minimum three (3) years of supervisory experience in a 24/7 environment.
• Minimum five (5) years of work experience that may include dispatcher, lead worker, or supervisor roles.
• Experience in a unionized environment.

• Experience in a consolidated multidisciplinary communications center.
• Budget experience in a public sector/governmental organization.
• Experience in collective bargaining negotiations.
• Experience collaborating with external agencies such as a public safety member board.
• Middle Management certification issued by the Department of Public Safety Standards and Training (DPSST).

• Must be available for 24‑hour on‑call response to emergency situations.
• Must pass an extensive background investigation, including national or state fingerprint records check.
• Must possess a valid driver’s license and maintain an acceptable driving record.

• Within three (3) months of hire:
  Possession of Law Enforcement Data System (L.E.D.S.) certification.
• Veterans: explain skills/qualifications related to the position in the application.

• Embodies “SPIRIT” by demonstrating commitment to core values.
• Creates a respectful and safe environment.
• Leads employees with effective guidance.
• Puts ethics into action, maintaining professional integrity.
• Builds relationships with internal and external customers.
• Commits to teamwork and collaboration.
• Demonstrates excellent customer service.
• Embraces continual learning and adapts to technology.
• Honors confidentiality…