Store Support, Customer Service Rep

Overview

Join to apply for the Store Support role at The Home Depot
.

Position purpose and responsibilities below describe duties for Store Support roles, which may include non-sales functions such as order fulfillment, customer service, and administrative tasks that support store operations and customer satisfaction.

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Provide an outstanding customer order fulfillment experience as part of Store Support.
• Assist customers in the lot or provide administrative services as needed.
• Direct customer or vendor interaction when required for store operations.
• Direct customers to store departments or merchandise and answer questions on product order status.
• Handle cash management or program compliance as applicable.
• Work cooperatively with other Associates, vendors, and carriers; operate with little or some supervision.
• Be detail-oriented and demonstrate proven time management skills.
• Maintain a high level of integrity and respond to operational concerns while supporting store objectives.
• Roles may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Detail-oriented with strong time management skills.
• Ability to work cooperatively with team members, vendors, and customers.
• Demonstrates integrity and customer-focused mindset.