Shelter Case Manager

Overview

Clackamas Women’s Services (CWS) is a nonprofit that provides trauma-informed, survivor-centered services to individuals affected by domestic violence, sexual assault, stalking, and related issues. The organization offers an emergency shelter, a Safe Place Family Justice Center, and other services to support survivors in achieving safety, empowerment, and self-determination.

Pay: $27.50 - $30.75

Responsible for providing case management, advocacy, and support services to participants of the CWS shelter and housing programs. The Case Manager role requires the ability to provide non-judgmental support with unconditional positive regard, transparent and honest communication, and the ability to be flexible and creative in a variety of changing situations.

• Staff CWS emergency shelter, providing phone screens and intakes, supporting participant exits and transitions, and ensuring the safety of the shelter and participants.
• Provide on-site and in-home individualized case management for participants in the CWS shelter and housing programs, including:
• Safety planning
• Crisis intervention services
• Supporting participants in their goals for self-sufficiency and growth (e.g., budgeting, financial empowerment, domestic violence education, physical and mental health, parenting education, etc.).
• Assistance with Temporary Restraining Orders, Sexual Assault Protective Orders, and Stalking Orders
• Domestic violence and sexual assault education
• Accompaniment to appointments or meetings with a variety of service providers (DHS, Court, Immigration, etc.)
• Providing transportation to participants in agency vehicle
• Provide a wide variety of advocacy strategies and engagements (referral, accompaniment, providing resources, role-play, calling on behalf, support, system navigation, advocacy, etc.) to shelter and housing participants.
• Build relationships and rapport with shelter and housing participants and foster community building.
• Contribute to a successful team within the shared case management system and work from a team-based approach in conjunction with other shelter and housing case managers. Provide support and assist coworkers in response to fluctuations in workloads.
• Answer the CWS crisis and support line: providing information, support and referrals for callers and responding to LAP calls from law enforcement partners.
• Complete Coordinated Housing Assessment paperwork with crisis line, shelter, and housing participants.
• Ensure all paperwork is done thoroughly and accurately
• Complete Diversion Packets with crisis line, shelter, and housing participants and ensure all required documentation is collected
• Complete all required housing paperwork with housing participants depending on funding requirements including but not limited to: gathering income information, calculating rental assistance portions, calculating utility allowances, and completing rent reasonableness documentation
• Complete inspections for all new units to ensure compliance
• Provide shelter and housing participants with information and support regarding domestic and sexual violence, oppress ions, trauma, communal living, parenting, immigration issues and related topics
• Communicate in a trauma-informed manner and provide comprehensive information to shelter and housing participants in an accessible way
• Assist shelter participants with cleaning and upkeep of the shelter facility, prepare rooms for entering participants, and assist with quarterly shelter cleaning and annual shelter closure
• Maintain updated and accurate file notes in all participant files
• Complete and submit Finance Request forms for approved housing funds, including standing monthly payments and unique one-time payments
• Reach out to former shelter and housing participants to complete periodic follow up as required by funders
• Provide back-up support for the shelter through on-call rotation. Back-up will be provided 24/7 on a CWS back-up phone that you will be required to carry while out of the office during your rotation
• Facilitate on-site support and self-care groups as requested
• Work to establish effective, positive, and ongoing relationships with community partners
• R…