Coordinated Access Assistant; Two – One Bilingual Spanish

This Job Posting closes at 11:59p.m. (Pacific Time) on Monday, September 21, 2026.

Please Note:

The Final date to receive applications may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.

Please note:

This recruitment is being used to fill two Coordinated Housing Access Assistant positions. One position requires fluency in both English and Spanish.

Clackamas County’s Housing & Community Development Division (HCDD) is seeking two Coordinated Housing Access Assistants. These positions are classified as Human Services Assistants, and one requires fluency in both English and Spanish. In this role, you will help people experiencing homelessness or a housing crisis connect with the resources and services they need to achieve housing stability. The Coordinated Housing Access (CHA) program serves as a single point of access for individuals and families seeking housing assistance, rental assistance, referrals, and other resources throughout Clackamas County.

In this role, you will be one of the first people individuals seeking help will talk to. Through kind, individualized conversations, you will assess each person's needs, identify obstacles, connect them with available resources, and clarify the next steps in the process. You will work directly with people by phone or in person, helping them understand and navigate a complex system while ensuring they are treated with dignity, respect, and cultural appropriateness.

Competitive candidates will bring experience using a Homeless Management Information System (HMIS), Unitus Us, or other human services databases, including accurate data entry, client record management, data integrity, and compliance with applicable reporting requirements. They will also demonstrate a commitment to diversity, equity, and inclusion, along with an understanding of systemic inequities and their impact on marginalized communities. Knowledge of the local social safety net, healthcare, financial assistance, housing, and community resources will further help you stand out.

We are especially interested in people who can work effectively across different cultures and viewpoints, recognize how structural barriers, oppression, racism, and individual biases can influence access to services and available outcomes, and approach every interaction with empathy, curiosity, and respect. Most importantly, you must be able to listen, build trust, navigate complex situations, and help individuals take the next step toward housing stability.

• A minimum of two (2) years of related experience working with vulnerable populations, particularly individuals experiencing homelessness or housing instability, that would provide the required knowledge and skills to perform the responsibilities of this position
• A minimum of six (6) months of experience providing direct services, outreach, support, or assistance to individuals experiencing poverty, homelessness, housing instability, or other significant barriers to accessing services
• For the bilingual position: Fluency in Spanish/English (bilingual skills to be validated/tested at time of interview and/or selection)
• Experience conducting person-centered interviews, assessments, or intake conversations, including the ability to identify needs, barriers, and appropriate next steps
• Experience applying trauma-informed practices when working with individuals experiencing challenging or crisis situations
• Experience with Microsoft Office Suite applications and virtual platforms such as Zoom and Microsoft Teams
• Experience maintaining client and/or program records, including confidential and personal information
• Ability to communicate clearly and respectfully with individuals from diverse backgrounds, including the ability to explain complex processes, requirements, and next steps in an understandable manner

• Experience providing housing navigation, homelessness services, coordinated entry, coordinated access, rental assistance, or other housing-related services
• Experience using HMIS or another client information/database system to complete assessments, maintain client records, document services, and ensure accurate data entry
• Experience providing culturally responsive services to individuals from diverse cultural, linguistic, and…