AR Specialist

The Accounts Receivable (AR) Specialist is responsible for managing incoming payments, maintaining accurate customer account records, and ensuring timely collection of outstanding balances.

• Create, review, and issue customer invoices in Net Suite, ensuring accuracy of pricing, quantities, tax treatment, and customer terms
• Verify invoices are properly supported by sales orders, contracts, or delivery documentation prior to release
• Manage recurring invoices and billing schedules in Net Suite as applicable
• Ensure invoices are delivered to customers according to agreed-upon methods (email, portal, EDI, etc.)

• Apply customer payments accurately and promptly in Net Suite
• Match payments to open invoices and resolve unapplied or short-paid transactions
• Process customer refunds and credit memos in Net Suite as approved
• Maintain accurate cash receipts records and support daily or weekly cash reconciliation
• Reconcile customer accounts to ensure accuracy and completeness of AR records
• Investigate and resolve billing discrepancies, credit balances, and unapplied cash
• Prepare and distribute AR reports from Net Suite, including aging, collections status, and customer balances
• Support month-end close activities related to accounts receivable, including reconciliations and journal entry support

• Monitor accounts receivable aging reports in Net Suite and proactively follow up on past-due balances
• Communicate professionally with customers regarding payment status, invoice questions, and discrepancies
• Document collection activity, customer communications, and dispute status directly in Net Suite
• Escalate delinquent accounts in accordance with company credit and collections policies

• Maintain accurate customer master data in Net Suite, including billing contacts, payment terms, and tax settings
• Ensure AR transactions are properly coded and aligned with company accounting policies
• Assist with Net Suite testing, enhancements, and process improvements related to AR workflows
• Follow internal controls and documentation standards to ensure audit readiness

• Work closely with Sales Support and Customer Service teams to resolve billing issues and prevent future discrepancies
• Coordinate with Accounting and Finance leadership to support cash flow forecasting and reporting
• Participate in continuous improvement efforts to streamline AR processes and reduce days sales outstanding (DSO)

High school diploma or equivalent required;
Bachelor’s degree in accounting or finance preferred

1–3 years of accounts receivable or general accounting experience preferred

Strong attention to detail and organizational skills

Proficiency with accounting software and Microsoft Excel

Clear written and verbal communication skills

Ability to manage multiple tasks and meet deadlines

• Office environment with periodic exposure to a warehouse environment
• This position may be required to lift objects weighing up to 25 pounds without assistance
• The sound level is quiet and typical of a small office environment
• A cubicle or individual desk space, ergonomic chair, and computer hardware are provided