Support Specialist; Office Specialist - Division of Child Support

Support Specialist (Office Specialist
1) - Division of Child Support

The Oregon Department of Justice's Division of Child Support (DCS) is seeking to hire a Support Specialist (Office Specialist
1)! Friendly, helpful, organized, good judgment-- those are just a few of the qualities we'll be looking for in a candidate. If selected, you will support the Field Services team located in Salem and perform a wide variety of office support functions.

The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is to support parents to support children. Your contributions will make a difference in the lives of Oregon's most valuable resource—our children.

You will find that we embrace inclusive and supportive work environments and respect the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive and performance-oriented workplace where all individuals are welcomed and appreciated, leading to increasingly higher levels of fulfillment and success. Apply today!

Job Duties (in part)

• Receive, process, and generate garnishment documents that are sent to financial institutions, attorneys, and non-custodial parents.
• Proof-read work and check institution contact information against a database to ensure accurate information is reflected.
• Check for signatures and notarization of documents when needed and refer case back to initiating Child Support Case Manager (CSCM) when errors are found.
• Prepare outgoing mail by using a postage meter and preparing the mail to be sent out as service or certified.
• Update child support records, as appropriate and setting tasks.
• Check automated child support case files to determine distribution.
• Review payments and apply correct codes for proper allocation and distribution of payments.
• E-filing of documents and other filings as back-up of other team members.
• Process files, organize and maintain filing systems for the team.
• Accurately update logs.
• Produce monthly report on garnishment fees.
• Process all incoming correspondence related to Special Collections, including the receipt of checks from financial institutions, garnishee responses and service related documents.
• Accurately update case record and take next appropriate step in each action: either initiate document on own or refer to CSCM for review, as indicated in procedures.
• Receive estate affidavits from Aging and Disability Services and search for child support cases. Correctly identify and forward to CSCM for review.
• Notarize documents as needed.

Required Experience

• One year of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
• OR
• An equivalent combination of experience and college coursework or training in a general office occupation.

AND

• Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check. A driver history check will be included for positions requiring state vehicle driving privileges. Adverse findings will be evaluated to determine eligibility for the position.

This position will be required to obtain a Notary Public commission within six months of being hired and will maintain the commission throughout the duration of this appointment.

Desired Skills, Experiences, and Attributes

• Strong organizational skills to manage multiple tasks, deadlines, and priorities effectively.
• Excellent communication skills (written and verbal).
• Time management to handle fast-paced environments and meet deadlines.
• Proficiency in MS Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Strong experience working with the public, including answering routine questions regarding your employer's programs or services, laws, policies, benefits, or participant requirements.
• Experience with critical thinking and reading to ensure accurate case management or record keeping.
• Experience reading and interpreting judicial orders, contracts, or other legal documents.
• Ability to maintain professional composure, tact, and friendliness while working with the public who may be irate, hostile, and/or emotionally distraught.
• Adaptability when facing change in job processes and requirements.

What's In It For You

• Exposure to a variety of operational areas within the Oregon Child Support Program (for those interested in future advancement opportunity).
• Permanent, full-time employment.
• Vacation, sick leave, 11 paid holidays a year, and special days off.
• Excellent medical, dental, and vision benefits.
• Pension and retirement programs.
• Endless peer and management support, and representation by the Service Employees International Union (SEIU).
• Opportunity to expand your professional skills.

For more information about our benefits, you can learn here.

Application Process

Join the Oregon Child Support Program and become a…