Private Client Concierge

About Us

The MAKK Group is a luxury wine collective and creative incubator devoted to the pursuit of beauty and the deeper principles that link all forms of making. Working with MAKK Wine, LLC (Antica Terra, Lillian, the Glories, Yes Society, and Beauty School) means taking pride in your work, caring for our clients, and supporting all relationships with grace, consideration, and integrity.

The Private Client Relations Concierge serves as a vital touchpoint in our membership experience ecosystem, providing exceptional operational support and proactive outreach that embodies our commitment to meticulous attention to detail and world‑class service. Reporting to the Director of Private Client Relations, this role ensures seamless execution of daily client interactions, transaction processing, and relationship cultivation while maintaining the same level of precision and care that defines our approach to winemaking.

This position focuses on four essential dimensions: proactive client outreach, client concierge operations, transaction management, and allocation support. The Concierge executes consistent outbound engagement to both existing and prospective new members, responds to inquiries with warmth and sophistication, processes transactions with exacting accuracy, and provides crucial administrative support for our highly sought‐after wine allocation program.

• Proactive Client Outreach & Relationship Building (30%)
  • Outbound Member Engagement:
    Execute consistent outbound outreach to existing members across phone, email, and text, with strong emphasis on phone‑based communication.
  • Prospective Client Development:
    Generate and qualify leads through proactive outreach to prospective new members.
  • Pipeline Management:
    Maintain a robust outreach pipeline, tracking touchpoints, conversations, and conversion progress.
  • Relationship Cultivation:
    Build meaningful, long‑term relationships with both existing and prospective clients through personalized communication and thoughtful follow‑up.
• Client Concierge Operations (30%)
  • Client Communication:
    Answer incoming calls and inquiries with grace and precision.
  • Reservation Management:
    Process new booking inquiries with discernment and care.
  • Hospitality Coordination:
    Support the hospitality team by providing client insights and assisting with offsite event organization.
  • Client Record Maintenance:
    Update and maintain comprehensive client records.
• Transaction Management (25%)
  • Order Processing:
    Execute wine orders with meticulous precision.
  • Payment Administration:
    Handle payment processing, invoicing, and account reconciliation with discretion.
  • Shipping Coordination:
    Coordinate shipping logistics to ensure timely, secure delivery.
  • Transaction Documentation:
    Maintain detailed records of all transactions.
• Allocation Support (15%)
  • Allocation Communications:
    Process client responses and facilitate order placement during high‑volume release periods.
  • Waitlist Administration:
    Assist with waitlist management and communicate status updates.
  • Release Logistics:
    Coordinate allocation fulfillment logistics.
  • Client Feedback Collection:
    Gather and document client feedback regarding allocation offerings.

• Required
  • 2+ years of experience in client service, sales, luxury retail, or hospitality.
  • Proven success with outbound phone‑based communication and multi‑channel outreach.
  • Natural relationship‑building abilities with exceptional interpersonal skills.
  • Strong written and verbal communication skills with a sophisticated, warm tone.
  • Exceptional organizational skills with meticulous attention to detail.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and ability to navigate client management systems.
  • Ability to maintain strict confidentiality regarding client information and transactions.
  • Professional demeanor and poised presence, even during periods of high activity.
  • Self‑starter who thrives in both independent work and team collaboration.
  • Must be 21+ years of age.
• Preferred
  • Experience in the wine industry or luxury hospitality sector.
  • Familiarity with CRM systems and reservation management platforms.
  • Basic knowledge of fine wines and appreciation for…