Customer Service Agent @ Bandon Dunes Golf Resort

At Bandon Dunes Golf Resort, a lost item isn't just a problem to solve — it's a chance to make an impression that lasts. As our Customer Service Agent, you'll be the person guests rely on when something goes wrong. You'll own our Lost & Found operation end-to-end, manage incoming calls, and work through a steady flow of internal support tickets — all while keeping things organized, documented, and resolved.

This is a role for someone who likes having clear ownership of their work, communicates well under pressure, and genuinely enjoys helping people.

Bandon Dunes is a world‑class golf resort located on the Oregon Coast near the charming community of Bandon. Guests come to experience golf as it was meant to be at Bandon Dunes' six distinct golf courses. That includes five 18‑hole courses, which all rank among the top 16 public courses in the United States, according to Golf Digest. The resort is also home to an award‑winning par‑3 course, Bandon Preserve and the new Shorty's opened in 2024.

The two short courses are 'Courses with a Mission,' with all net proceeds funding the Bandon Dunes Charitable Foundation. The Foundation supports communities along the South Coast of Oregon.

Beyond premier golf, guests delight in a variety of dining options at Bandon Dunes’ collection of restaurants. Whether you're looking to enjoy locally-sourced, Pacific-Northwest cuisine accompanied by an award-winning wine list, or prefer kicking back in a Scottish‑style setting with traditional pub fare and local microbrews, there is something for everyone.

Working at Bandon Dunes is a dream for golf fans, outdoor enthusiasts, and hospitality professionals alike. The Bandon Dunes team works together to create trips of a lifetime for our guests. We are passionate stewards of our resort, our community, and our environment. As an endlessly curious group, we ask questions, share ideas, and always look for a better way. With a hard‑working attitude, we help guide our guests through their pure golf experience, immersed in Oregon’s natural beauty and away from the demands of daily life.

• Run our Lost & Found from start to finish. You'll pick up found items from drop zones across the resort, log and photograph them, maintain chain‑of‑custody documentation, and coordinate returns with guests. You'll use our BOUNTE platform to manage the full workflow — and you'll be the person guests hear from when they're hoping to get something back.
• Answer phones. Incoming calls get answered promptly. You'll triage questions, route what needs routing, and resolve what you can — giving guests and colleagues accurate information about logistics operations and support processes.
• Keep support tickets moving. You'll monitor, respond to, assign, and elevate tickets through our Freshworks Help Portal. Nothing sits idle on your watch — you track progress and follow up until issues are resolved.
• Document everything clearly. Whether it's a found item, a guest interaction, or a ticket update, you keep accurate records in BOUNTE and Freshworks. Good documentation is how this role works — and you take it seriously.
• Protect guest information. You'll handle sensitive guest details as part of every Lost & Found interaction. Confidentiality and professionalism aren't optional; they're baked into how you do the job.

• You have a year or more of customer service, administrative, or coordination experience. The setting doesn't have to be hospitality — if you've handled guest or client‑facing work, managed tickets or requests, or kept organized records in a busy environment, we want to hear from you.
• You're comfortable with technology and quick to learn new tools. You'll use Freshworks, BOUNTE, Microsoft Outlook, and Teams. You don't need prior experience with all of them — but you should be comfortable picking up new platforms without a lot of hand‑holding.
• You're organized and accurate under a steady workload. Multiple open items, shifting priorities, and documentation requirements are the norm here. You stay on top of it without letting things fall through the cracks.
• You communicate well, especially when things are uncertain. Gu…