Concierge​/Receptionist

Join Human Good community as a Concierge/Receptionist supporting a nonprofit senior living community. You'll be the welcoming first point of contact for residents, families, and visitors-answering phones, greeting guests, managing check-ins, and coordinating requests with care, dining, and maintenance teams. Maintain accurate logs, schedules, and records while upholding privacy standards. In this mission-driven, resident-focused role, you'll provide warm, efficient service that supports older adults and collaborate with a compassionate, team-oriented staff with opportunities to grow your career.

Responsibilities

• Serve as first point of contact for residents, families, and visitors
• Answer and route phone calls using multi-line system
• Greet, screen, and check in visitors following community protocols
• Coordinate resident requests with care, dining, and maintenance teams
• Maintain front desk logs, schedules, and appointment calendars
• Perform data entry and update resident and visitor records
• Handle mail, packages, and messages for residents and staff
• Support safety procedures, including visitor badges and sign-in logs
• Protect resident privacy and handle information confidentially
• Collaborate with team members to support special events and daily operations

Required Skills

• Front desk reception
• Multi-line phone systems
• Customer service
• Scheduling and reservations
• Data entry
• Microsoft Office or similar software
• Resident and visitor check-in
• Confidential records handling
• Conflict de-escalation
• Written and verbal communication