Concierge​/Receptionist

Join Human Good community as a Concierge/Receptionist, serving as the welcoming first point of contact for residents, families, and visitors in our senior living community. You'll manage the front desk, answer phones, coordinate visitor check-ins, and respond promptly to resident requests with warmth and professionalism. In this mission-driven, resident-focused role, you'll support daily operations, maintain accurate logs, assist with scheduling and information sharing, and collaborate with care and hospitality teams to ensure a safe, organized, and compassionate environment for older adults.

Responsibilities

• Serve as the primary front desk contact for residents, families, visitors, and vendors
• Answer and route phone calls, messages, and inquiries promptly and professionally
• Greet, screen, and check in visitors, ensuring sign-in procedures and community safety protocols are followed
• Respond to resident requests and questions, providing information or directing to appropriate staff
• Maintain front desk logs, records, and basic documentation accurately and confidentially
• Assist with scheduling, appointments, transportation coordination, or community event sign-ups as needed
• Support communication between residents, families, and care or hospitality teams
• Monitor lobby and common areas to promote a safe, clean, and welcoming environment
• Operate office equipment and basic computer systems for email, calendars, and resident information
• Uphold Human
• Good community values of compassion, respect, and service in every interaction

Required Skills

• Front desk reception
• Phone and call management
• Customer service
• Scheduling and appointment coordination
• Resident and visitor check-in
• Basic computer proficiency
• Record keeping and documentation
• Conflict de-escalation
• Multitasking in fast-paced setting
• HIPAA and confidentiality awareness