TEMPORARY Customer Service Guide; Public Benefits Specialist, Entry), Bilingual : English​/Spanish

Temporary Customer Service Guide (Public Benefits Specialist, Entry), Bilingual Preferred:
English/Spanish

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Bilingual Preferred – English & Spanish

You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. If interested in using your bilingual language skills, upon passing the test, you will receive 5% bilingual differential pay.

We are currently seeking to fill a (TEMPORARY 6 months) Customer Service Guide to join our team in the Tillamook office.

Opportunity awaits!

Looking for meaningful work with real impact? Would you enjoy working with a diverse team that collaborates and learns together in service of children, families and communities? If so, we welcome you to bring your customer service knowledge and experience and step into this role where your skills can shine!

Summary of Duties

As a Customer Service Guide (Public Benefits Specialist, Entry) you will:

• Greet and assist Oregonians through a trauma-informed lens.
• This position will contribute to the welcoming environment as families interact with the department. In supporting the day-to-day operations of the office, virtually through the online application portal or telephone communication.
• Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services in-person, by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources.
• Complete all administrative duties to include but not limited too; data entry, maintaining electronic filing, coordinate meeting rooms, and manage incoming mail in person and electronically.
• Work within a team that collaboratively rotates tasks to support the business needs of the office.

Minimum Qualifications

A valid driver's license and acceptable driving record are required for this position.

• Two years of experience either interviewing to obtain personal or technical information or substantial people contact.
• This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.)
• College-level courses may be substituted for the experience on a year-for-year basis.

Essential Attributes

We are looking for candidates with:

• Experience clearly communicating program rules, procedures, and eligibility requirements to diverse audiences while demonstrating active listening skills.
• Experience with managing high-volume, fast-paced front desk operations while ensuring a welcoming and organized environment.
• Experience using multiple systems in tandem for research and tracking details for each customer or case and eliciting information from applicants/recipients for a program/service.
• Experience handling confidential and sensitive information with a high degree of integrity and discretion.
• Experience working independently and cohesively with a team.

Preference will be given to candidates that are bilingual in Spanish and English.

Attention all candidates! Clearly describe how you meet the minimum…