Service Center Representative

Service Center Representative

Transportation Services Representative 1 – Service Center Representative Oregon Department of Transportation Commerce and Compliance Division Commercial Vehicle Tax Service Center Salem

The role:

Join our Commerce and Compliance team as a service center representative! In this role, you will help motor carriers navigate permits and weight-mile tax requirements in a call-center environment. This is a great opportunity to directly support our mission to ensure a safe & efficient transportation system by guiding carriers towards compliance and keeping commerce moving safely across the state. If you have excellent customer service skills and thrive in a fast-paced environment, apply today!

Each employee of the Oregon Department of Transportation in the Commerce and Compliance Division (CCD) must be aware of, and adhere to, OAR  and ORS 823.007. Failure to follow applicable administrative rules and statutes may impact employment. Not sure what this means? Visit the Commerce and Compliance Division (CCD) laws and rules website or contact the recruiter listed below for more information.

We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions.

Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A day in the life:

• Provide customer service by explaining and applying motor carrier laws, rules and procedures.
• Issue motor carrier permits and temporary passes, ensuring compliance and eligibility.
• Review carrier information and determine required credentials for lawful operation.
• Assist customers with account set up, online portal access and fee payment.
• Accurately respond to questions regarding commercial vehicle tax services.
• Work is performed in a fast-paced, high volume call center and requires sitting or standing for long periods of time with heavy computer and phone use.
• 6 month rotating schedule is required to ensure adequate coverage during the Monday – Friday 6:00 a.m. – 6:30 p.m. (PT) hours of operation.
• To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitmentgon.gov.

What's in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.
• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.
• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.
• Public Service Loan Forgiveness opportunity!

Minimum qualifications:

Two years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services/programs or explaining and/or applying laws, rules, regulations/procedures. AND Experience using computers to retrieve and input data.

Completion of an associate's degree will substitute for one year of the public contact experience.

What we'd like to see:

• Experience with clearly explaining complex rules over the phone to a diverse audience.
• Skilled in accurately reviewing information, determining compliance and processing transactions.
• Demonstrated ability to multitask, manage frequent interruptions and remain calm and professional in difficult or escalated situations.
• Ability to reconcile daily financial transactions without error.

How to apply:

• Complete the following required steps:
  • Fill out the application or attach a resume. Please contact the recruiter under the 'Need help?' section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.
  • Complete questionnaire. Answer the checkbox-style questions before submitting your application.
• After you submit your…